Customer Service Representative

2 weeks ago

Austin, United States Frontier Management (OR) Full time
Job Title: Customer Service Representative

Location: Austin, TX

Company: Connexsphere Flow

Job Type: Full-Time

Job Summary:

The Customer Service Representative is responsible for providing excellent customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be a skilled communicator with a customer-focused mindset, able to handle a variety of customer interactions professionally and efficiently.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or social media channels in a timely and professional manner.
  • Process orders, returns, and exchanges while ensuring accuracy and efficiency.
  • Maintain a thorough understanding of company products, services, policies, and procedures.
  • Document customer interactions and update customer records in the company's CRM system.
  • Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
  • Continuously seek opportunities to improve customer service processes and enhance the customer experience.
  • Handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Escalate complex or unresolved issues to the appropriate team members or supervisors when necessary.
Qualifications:
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using CRM software and other customer service tools.
  • Ability to remain calm and professional under pressure.
  • Strong organizational skills and ability to multitask.

  • Customer Service Representative

    3 months ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    2 weeks ago

    Austin, United States Austin Firm Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    1 week ago

    Austin, United States Austin Firm Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    4 weeks ago

    Austin, United States STN, inc. Full time $40,000 - $50,000

    Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...

  • Customer Service Representative

    3 weeks ago

    Austin, United States STN Inc Full time

    Our Customer Service Representative helps the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...

  • Customer Service Representative

    4 weeks ago

    Austin, United States Austin Capital Bank Full time

    Provide excellent customer service for inbound customer service. Helping our customers with their needs and assisting them with features and benefits of our products and services. Utilize current systems to assist customers to achieve their credit go Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Banking, Skills

  • Customer Service Representative

    4 weeks ago

    Austin, United States Stryker Full time

    Act as the customer service role model and expert for the branch. Maintain customer accounts and reconcile invoices for accounts receivable and provide guidance and support to the branch management. Assist with processing transactions in order entry Customer Service Representative, Customer Service, Representative, Operations, Accounts Receivable,...

  • Customer Service Representative

    12 hours ago

    Austin, Texas, United States Domino's Franchise Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a...

  • Customer Service Representative

    2 months ago

    Austin, United States YMCA of Austin Full time

    How you Will Power our Purpose (Job Summary) The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas Customer Service Representative, Customer Service, Representative, Microsoft, Retail, Instructor

  • Customer Service Representative

    3 months ago

    Austin, United States Addison Group Full time

    Customer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...

  • Customer Service Representative

    3 months ago

    Austin, United States Addison Group Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAustin, TXContract to Hire$18-20/ hourAddison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must...

  • Customer Service Representative

    3 weeks ago

    Austin, United States Daiohs U.S.A., Inc. Full time

    First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States. First Choice offers...

  • Customer Service Representative

    2 months ago

    Austin, United States Accent Full time

    ** Customer Service Representative** **Job Category****:** Information Technology **Requisition Number****:** CUSTO02841 Showing 1 location **Job Details** **Description** **Fueling People To Be Their Best** is a leading food service operator headquartered in Austin, Texas. We operate 8 branches across 9 states priding ourselves on exceptional customer...

  • Customer Service Representative

    11 minutes ago

    Austin, Texas, United States Mr Greens Produce Inc Full time

    About Mr. Greens Produce Inc.Mr. Greens Produce Inc. is a leading produce distributor in Texas, known for its exceptional customer service and commitment to quality.Job SummaryWe are seeking a highly motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in resolving customer...

  • Customer Service Representative

    4 days ago

    Austin, Texas, United States Compass Group USA Inc Full time

    Job SummaryCompass Group USA Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, operating a Point of Sale system, and maintaining a clean and organized work environment.Key Responsibilities:Operate Point of Sale system and...

  • Customer Service Representative

    2 months ago

    Austin, United States Wcnorthwest Full time

    Customer Service Representative page is loaded **Customer Service Representative** locations5150-Austin time typeFull time posted onPosted Today job requisition idR-44214 ****Job Title**** Customer Service Representative****Primary Location**** Austin, Texas****Employee Type**** Employee****Job Description**** We are looking for a ******Customer Service...

  • Customer Service Representative

    2 days ago

    Austin, Texas, United States CAP SPAC No 4 LLC Full time

    Job DescriptionJob Summary:The Customer Service/Inside Sales Representative will have excellent customer service and communication skills and be responsible for establishing and maintaining relationships with customers. The ideal candidate will represent the organization with integrity and professionalism.Key Responsibilities:Build strong relationships with...

  • Customer Service Representative

    3 months ago

    Austin, United States Quest Trust Company Full time

    **Customer Service Representative** Front Desk Austin, Texas Minimum Experience **Entry-level** Compensation **$15-20/hr DOE** About Quest Trust Company What We Offer You: Our mission is to deliver unparalleled work experience with a culture that values excellence, ambition, teamwork, and a positive atmosphere. We provide you with lots of education and...

  • Customer Service Representative

    2 days ago

    Austin, Texas, United States Compass Group USA Inc Full time

    Job SummaryCompass Group USA Inc is seeking a skilled and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a Point of Sale system, and maintaining a clean and organized work environment.Key Responsibilities:Operate Point of Sale...