Associate Director Client Engagement
4 weeks ago
Client ServicesAtlanta,GeorgiaNew York,New YorkWashington,District of Columbia
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
The Associate Director Client Engagement is responsible for overall agency services on accounts and for the supervision, growth and development of client engagement team personnel, which includes providing training, motivation and performance evaluations. Training should focus on enhancing capabilities and skills in the following areas: Marketing Excellence, Ownership, Intelligence, and Innovation (as appropriate for each level.)
Externally, the Associate Director Client Engagement is responsible for developing and maintaining a close relationship with senior-level client contacts, establishing VMLY&R as leaders on the business, helping to achieve clients’ marketing objectives, and managing income results for the agency.
Associate Directors Client Engagement must be energetic and active proponents of all client partnerships within the agency and participate in and lead any external cross-functional teams. Leadership is rooted in strategic partnership with a focus on absolute understanding of the client’s business (objectives, risks and strategies). They are the core contact for all partner relationships and day-to-day client activities and must be able to articulate the vision and value of all agency attributes and points of differentiation. They are responsible for the core growth and development of the account team, including goal-setting performance evaluations. Financial responsibilities include monthly billing, forecasting and updating clients on monthly billing and expenses. This candidate must be prepared for a fast-paced environment and must be comfortable making decisions.
Responsibilities
Collaboratively responsible for development of long-term account success and growth by participating in Client Engagement Plan development and execution. Gains and maintains expert knowledge of client’s business, industry and competition.
Drives execution and measurement of final plan, ensuring proactive thought leadership and MIP initiatives are carried out.
Supervises all work, providing oversight and guidance on current work (70%, while also aggressively pursuing new opportunities (30%).
Builds and maintains client relationships, both with day-to-day clients and more senior level contacts.
Participates in key client meetings: Presentations of VMLY&R work; Client briefings; Strategy sessions; Agency day meetings; Cross-agency partner meetings.
Builds and maintains agency partnership relationships.
Supervises and develops direct reports.
Financial management responsibilities include monthly projections and billing, monthly budget review with clients.
Regularly meets with and informs Director, Client Engagement on status of business, including escalation points as needed.
Required Skills
Comfortable working in and leading integrated agency relationships.
Able to lead strategic efforts across multi-channel engagements.
Able to develop and disseminate strategic direction across internal cross-functional teams.
Aggressive approach to client management as well as overall team and account growth.
Able to handle multiple projects at once.
Detail-oriented, a strong communicator and effective presenter.
A team player with strong interpersonal and organizational skills.
Familiarity with all facets of interactive campaign and macro strategy development.
Required Experience
Bachelor’s degree or equivalent in related field.
Five to eight years of experience, which may include large-agency interactive or senior client-side marketing experience focusing on strategy, innovation and an entrepreneurial approach to building brands.
Experience with digital marketing focusing on site, display, search, emerging media or overall digital ecosystem development.
The base salary for this position at the time of this posting may range from $ to $ . Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here
for more details.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
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