Industrial Account Manager

2 weeks ago

Hebron, United States CareerBuilder Full time

Job Description

Job Title: Industrial Account Manager

Job Objective : To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit within the branch and industrial channel.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties requested by management.

Customer Relations

Meet or exceed sales and profit goals established in consultation with branch management
Work closely with RelaDynes Reliability Service team to optimize the share of wallet opportunities within the current and future customer base
Define and cultivate the RelaDyne value proposition for each assigned account and create account plans to maximize our product and service offerings
Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals
Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts
Develop highly professional sales relationships with assigned Industrial Accounts
Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
Work collectively with Product Line Management and vendor partners to maximize profitability and products offered to the market
Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts
Present new products and services to customers
Ensure follow up with customers on orders and inquiries
Maintain and update customer pricing
Ensure customer satisfaction
Promote company capabilities to customers
Promote Marketing promotions and programs to customers
Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
Address and resolve customer complaints in a timely basis
Work with a dedicated team to expand geographic presence and support RelaDynes Strategic Selling
Coordinate order activity with customer service
Works with Centralized Credit Manager, for credit approvals on new accounts
Leadership:

Involved in training other associates and acting as a mentor
Assist in the development of Annual Strategic Planner to include the sales budget for customer list
Monitor sales trends and product performance results
Coach inside sales associates on account planning to grow accounts and serve the customer more effectively
Continually enhance sales skills to promote a professional image
Other:

Attend necessary regional, corporate, and industry meetings
Professionally represent the company at all times ensuring quality customer service
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
Support corporate programs, goals, and initiatives of the company
Maintain communication with management with regards to pricing issues in the marketplace
Maintain communication with management by developing a weekly itinerary and use of MAP reports
Ensure customer account information is accurate in the system
Provide support and feedback to Warehouse Management on shipping issues
Provide support and feedback to Credit Department as it relates to customer accounts
Maintain a clean and organized car
Professionally represent the company at all times ensuring quality
customer service
Work overtime as needed
Knowledge, Skills, and Abilities:

Prefer 5-10 years + of Industry Experience
The minimum education required bachelors degree in Business Administration or related field or related relevant work experience.
Minimum experience required10-year experience in a sales
Travel 50-70%
Proven ability to translate business needs into
Interpersonal Above-average verbal/written communication skills.
Effective training and negotiating abilities and ability to deal constructively with
Must have a high degree of patience with the ability to recognize potential problems thru branches and how these relate to customers.
Computer skills, Word, Excel, DM 2
Customer service skills
Sales skills
Capable of analyzing issues and developing solutions
Ability to be creative and innovative
Judgment and decision-making ability
Leadership skills
Listening skills
Organization and time management skills
Product knowledge
Vendor knowledge
Understand how to interpret marking reports analysis, channel products, and customers
Performance Measurements:

Sales and gross profit
Share of wallet growth
Reliability Service growth
Net new accounts
Credits are written promptly as indicated in the Outside Sales Compensation Plan
Customer feedback
Sales of strategic products
Inventory management
Order management accuracy
Development and ongoing measurement of sales compared to sales budget

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