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Customer service intake specialist
2 months ago
Do you have experience in customer service and love the environment of helping individuals on a daily basis? If so, this may be the opportunity for you This is a customer service opportunity where you will be taking orders from incoming patients, answering phones and emails, verifying insurance and prior authorizations when needed. Please email an updated resume for considerationsalary: $17.99 - $18 per hourshift: Firstwork hours: 8:30 AM - 5 PMeducation: High SchoolResponsibilitiesWe are seeking an experienced and dedicated Support Intake Specialist to join our team. Someone who is looking to make a positive impact on individuals' lives. M-F 8:30am to 5pm at $18/hour. Will require some weekend and holiday work. Key Responsibilities: Answer inbound/outbound calls throughout the day. Address customer inquiries through various communication channels (phone, email, chat) and provide accurate and timely assistance. Maintain detailed records of customer interactions, inquiries, and resolutions in the database. Process orders via data entry, insurance verification, and prior authorizations when needed. Please forward your updated resumes to lisa.thill@randstadusa.com with "Customer Intake Norcross" in the subject line for considerationThe essential functions of this role include:working in a smoke free environmentworking weekendsSkillsBasic Software SkillsFollow-upActive ListeningTelephone EtiquetteAdapting to ChangeCRMTyping SkillsCustomer ServiceBasic Computer SkillsResponsivenessVerbal CommunicationClient ServiceGreeting PatientsAppointment SchedulingCustomer RelationsCustomer supportCustomer Relationship ManagementCUSTOMER ORDERS/SALESQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
