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Customer Service Specialist
2 months ago
Location: Norcross GA
Contract: 6-9 month(s) (Possibility of Extension)
***MUST HAVE PREVIOUS OPTICAL EXPERIENCE*****
The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries. Supervision ranges from close to general.
All duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed:
Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
Prioritize and problem solve customer issues and concerns.
Manage customer late lists, moving late jobs through the lab and communicating with customers.
Perform other duties within the customer service department or other areas as assigned.
Maintain a clean and organized work environment.
Observe all company policies, rules, and safety practices.
QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
High School education or equivalent preferred.
At least 1 year of previous related experience and/or training required.
Communication Skills
Telephone/Email Etiquette
Active Listening
Familiarity with electronic communication methods such as email, instant messaging and chat services
Language Ability
Ability to read and comprehend simple instructions, short correspondence, and memos
