Human Resources Coordinator

4 days ago


Indianapolis, United States Swoon Full time

We are hiring an HR Coordinator / People Advisor for the world's largest CRM provider.

Contract duration: through 4/30/25

Location: 3x/week onsite in Indianapolis

Why we love this role:

  • Opportunity to join a best-in-class organization and help employees do their best work.
  • Join a globally diverse team providing mentorship and assistance to geographically dispersed employees

Your Impact:

  • Provide superior customer service to employees and managers via our Concierge customer portal, and other social channels.
  • Support our knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees self-service.
  • Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
  • Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries

What you'll bring:

  • 1 year prior work experience in Human Resources or a centralized customer service environment preferred
  • Prior experience with Workday HCM or similar HRIS is desirable
  • Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
  • Excellent verbal and written communication skills
  • The ability to navigate and collaborate with employees through personal circumstances
  • Ability to diagnose a problem and lead correction efforts through effective communication and execution
  • Superior employee experience focus
  • Ability to navigate in a high-paced evolving environment with contending priorities
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Appetite for growth and desire to drive process improvements applying technology
  • Work effectively in a team setting
  • Experience working in HR shared services organization for an established company is ideal


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