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Bilingual Customer Service Representative

4 months ago

Ogden, United States Mom's Meals Full time

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.

This is a fully remote position. Employees must be located in Utah or Idaho (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Position Responsibilities may include, but not limited to

    • Handle inbound and outbound customer service calls with our clients placing their meal order
    • Address questions, and provide exceptional customer service
    • Input order information into the appropriate client order screen
    • Document all conversations with client into client information database
    • Ensure all assigned clients are contacted and have an order on file
    • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
    • Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
    • Bilingual (English/Spanish)
    • High school degree or GED
    • 1 year of previous customer service experience
    • Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
    • Clear oral communication skills
    • Ability to deescalate situations and quickly resolve customer complaints
    • Prior experience adhering to company policies and showing core values
    • Must have a wired internet connection using an ethernet port
    • Must have a quiet workspace that is free from distraction
Preferred Skills & Experience
    • 1 year of previous call center experience
    • Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
    • Previous experience working with HIPAA policies and procedures
Physical Requirements
    • Repetitive motions that include the wrists, hands and/or fingers
    • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
    • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our team members enjoy:
    • Tiered growth path for promotion starting Day 1
    • Eligible for Referral Bonuses starting Day 1
    • Weekly paychecks
    • PTO, 401k, & a Full benefits package