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Customer Success Lead

3 months ago

Boston, United States Topsort Full time

About Us At Topsort, we're reshaping the e-commerce landscape with our cutting-edge growth media infrastructure and tools. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. We thrive on working together, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100mph pace. No endless meetings here - if it can be done today, we're all about getting it done today.

We are seeking a motivated

Customer Success Lead

to join our teams at Topsort. Great opportunity to experience early-stage startup life that's scaling quickly. Career support - our team cares deeply about helping you leverage this opportunity for what's next. We'll have regular career check-ins to ensure you're also getting the most out of this.

What you will do at Topsort Product Expertise:

Be the trusted advisor for the customer on Topsort use-case and product functionality. Developing Customer Relationships:

Develop and maintain extraordinary relationships with customers to ensure a great customer experience and retention while helping to grow our incremental revenue. Feedback and Improvement:

Serve as the source for information regarding the customer's business needs and provide customer feedback to for instance Product Management, Sales, and Marketing, act as a sales guide for customer-facing employees Problem Solving:

Act as a point of escalation for your customer's critical issues. Account Management:

Run QBRs and regular meetings with your account list, guide new and existing customers through the sales funnel, and foster customer retention by ensuring a smooth customer journey Networking & Industry Events:

Represent Topsport as a retail and e-commerce technology expert in customer interactions, industry and corporate events. Sales Enablement:

Create customer deliverables suitable for a diverse set of constituents from senior executives to end users of software. Strategic Planning:

Provide input into the Customer Success org development and direction & own revenue growth for a list of Topsort's existing SaaS customers, collect and analyze data to improve customer service health What we expect from you

Bachelor's Degree in Computer Science, Information Technology, or related fields. Master's degree is a plus 5+ years of experience in a platform-oriented account management or customer success role, ideally within the software industry, preferred in the ad tech or media monetization world. 1+ years in retail media, representing either a retailer/commerce player or a programmatic vendor selling into retailers or marketplaces. Strategic and analytical sales approach with a focus on building relationships across a technical, commercial and executive decision maker. Proven track record of exceeding revenue expectations on expansion and upsell targets. Experience working with technical, product and commercial customers. Willing to work in a hybrid model, 3x a week in office What is it like to work at Topsort?

Embrace a Sports Team Mentality:

We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as team. Constant Improvement : The best way to grow is by doing, Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to be a better output and never content with the status quo. Direct and Speedy : We give candid feedback, push each other to set higher goals and produce more impact by always thinking "how do we do this faster and better" Silicon Valley to the World : We were born in the pandemic by Stanford and Harvard alum cofounders who offers remote-working options with coworking memberships and (at least) once a year in person offsite gathering Valued for Your Individuality:

From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don't take management with a cookie cutter approach - but rather we cherish your quarkes and think it makes us stronger. Employee Stock Option Plan:

Because we believe every person who is joining an early stage fast growing startup should be incentivized as the company grows. Are you ready to take your Product Marketing game to the next level at Topsort? Apply now and let's make waves together in the tech world

Are you ready to apply? Email HR@TOPSORT.COM

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