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Call center representative

3 months ago

Farmingdale, United States Randstad Full time

Randstad's largest client in Farmingdale, NY is hiring a Call Center Representative to join their growing team We are seeking entry level candidates with customer service experience looking for an opportunity to grow in an office setting. We are looking for someone with an upbeat personality that is reliable and able to multitask in a fast paced environment. If you are interested, please send your resume to jenn.eng@randstadusa.com or apply to this posting for immediate consideration

salary: $18 - $19 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

  • Customer Interaction: Engage with customers to address inquiries and resolve issues.
  • Phone Calls: Handle high volume phone calls to ensure customer satisfaction (50-100/day).
  • Problem Solving: Identify and solve problems effectively.
  • Research: Conduct research on customer information as needed.
  • Data Entry: Input data into the AS400 computer system accurately.
  • Collaboration: Work closely with the parts and inventory departments.
  • Reception Coverage: Cover the reception area as needed.
The essential functions of this role include:

  • working weekends
Skills
  • Call Center Support
  • Call Center
  • Follow-up
  • Active Listening
  • Telephone Etiquette
  • Basic Computer Skills
  • Basic Software Skills
  • Typing Skills
  • Phones
  • Emails
  • Interpersonal Sensitivity
Qualifications
  • Years of experience: 0 years
  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.