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Citrix Systems Engineer

3 months ago

Rancho Cordova, United States IT Avalon Full time

The Senior Systems Engineer Is a highly experienced sys engineer responsible for managing and supporting the company's Citrix environments, Intune, other related service requests and incident support. This role will provide the operational support, customer engagement, and continual service improvement of Citrix XenApp, VDI,PVS, MCS, Intune and other duties as assigned. This person will provide business-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness.

This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management and will continuously build more connected and interoperable platforms while planning, building, and implementing Workplace Engineering technology roadmap.

The candidate will have extensive hands-on experience with Citrix XenApp, Citrix VDI, PVS Server, MCS, NetScaler gateway, Citrix cloud, VMWare and strong understanding of MS Azure and Intune.

This person is fluently familiar with Citrix XenDesktop admin controls and best practices, customer support for Citrix and has extensive experience with configuring, managing, and maintaining multiple Citrix environments.

This candidate also has hands-on experience in managing Citrix Cloud and providing customer support , including managing, and enabling access to applications and VDIs.

Well-qualified candidates may also have experience managing configurations and operationally supporting other technologies Intune, Autopilot, MicroSoft WVD, Active Directory, and SCCM.

This role is strongly focused on operational support but will also partner with team members for strategic planning, road map development and project implementation.

This role will interact with internal service desk agents to triage, isolate, and remediate incidents and fulfill service requests as generated by end users, will manage those platforms to ensure service availability, and be both a technical leader as well as thought leader with both technology partners and business partners. The candidate will be working in a collaborative, team-based environment, and will partner with a diverse group of Delta Dental technicians, program and project managers, company senior leadership, and vendor partners to support ongoing operational requirements.

The successful candidate will be an individual who is proactive, motivated, and understands the critical business reliance on messaging and collaboration platforms within an organization. The candidate will possess exceptional communication skills (technical, administrator, oral and written) and will be comfortable working in a fast-paced, business-driven environment focused on quality delivery of services and a frictionless user experience.

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