Care Team Manager
1 month ago
Why Work for Senior Helpers?
- Great Place to Work® Certified. We understand that our employees are with us to keep our business running and moving forward.
- Paid Time Off (PTO) for all active Team Members
- Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.
- Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony.
- Flexible Work Schedule
- TeleDoc- Telehealth virtual doctor visits via Zoom for Team Member and legal dependents
- Sales Bonus Program
- Answer and screen incoming phone calls in a pleasant, courteous, compassionate and professional manner
- Input client leads into home care software, set in home assessment appointments, and create and send client welcome packets and prospect information.
- Ability to cover last-minute care shifts
- Overall management of the caregivers, including performance improvement, development, and implementation of caregiver training programs in collaboration with the supervisor
- Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
- Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
- Reviews the daily logs and time sheets to ensure that each caregiver is following the care plan and that lost hours are identified.
- Develops and disseminates caregiver newsletter.
- Manages all caregiver schedules, call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies
- Ability to communicate pleasantly and effectively with callers and internal staff.
- Experience with a variety of the field's concepts, practices, and procedures
- Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.
- Experience managing employees, preferably in a healthcare-related setting.
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
- Ability to use critical thinking to proactively prevent and solve problems.
- Ability to visit clients' homes in the assigned territory.
- Proficiency in Microsoft Word, Internet, and Outlook required.
- Ability to learn software programs quickly.
- Strong communication skills
- Ability to work independently and as part of a team.
About Senior Helpers of Dallas
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Senior Helpers was founded in 2005 with a vision to help seniors age with dignity.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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