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Remedy Software Developer

3 months ago

Kaysville, United States Vangarde LLC Full time

Vangarde is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Description: We are currently seeking an individual with a strong background in SQL and BMC Remedy report development. The selected candidate will be responsible for developing and maintaining reporting and data management processes for an enterprise BMC Remedy platform. Responsibilities include: Create custom reports based on the Remedy database Create new and customized database views supporting Service Request and Service Level Management Design reports using drill-down, drill-through, drill anywhere and co-display types Manage ticket queues for Work Order and Incident Management Report requests Analyze, validate, and fix issues related to reports Design Key Performance Indicator (KPI) Reports within Remedy Smart Reporting Configure surveys and customized Smart Reports related to surveys Install and configure Smart Reports and User Administration Monitor and maintain data jobs supporting Smart Reports and database views Design Smart Reports using sub-queries, organization reference codes, and other fields within Remedy Document internal processes and development procedures based on the ITIL Framework Validate the weekly/monthly status and incident trend reports Organize and schedule tasks based on approved change requests and priorities Producing system architectures that meet functional requirements established by the Program Management Office Documenting planned and existing system architectures Identifying deficiencies in system architecture and source code and developing solutions Planning software releases Designing, developing, testing, and debugging software and database changes Executing all stages of the software development life cycle (SDLC) Designing features and improvements based on customer feedback Performing unit testing Writing software documentation guides Implementing compliance with U.S. Air Force standards for software development and maintenance Applying relevant Security Technical Implementation Guides (STIGs) Assessing the impact proposed changes may have in terms of hours, cost, and potential disruption to customers Technologies Used: Java Oracle Database SQL WebLogic Apache Tomcat BMC Suite Modules including Remedy and TrueSight JavaScript Git Code Repository Required Experience and Skills: CompTIA CASP or (ISC)² CSSLP Certification 5 years of experience in software development 3 years of experience with Java Software validation and testing Excellent oral and written communication skills Ability to manage time and multi-task Ability to work independently and use good judgment to make appropriate decisions that support overall project objectives Ability to troubleshoot problems and resolve issues in a short time frame Detail oriented but able to understand the big picture Strong problem-solving skills Excellent customer service and communication skills Must have and maintain a Secret security clearance Preferred Experience and Skills: Bachelor’s Degree, in Computer Science, Information Technology, or related field Familiarity with the U.S. Air Force Information Technology environment Experience working with the U.S. Air Force as a civilian, contractor, or service member Hours: Full Time (40 hours per week) 100% onsite Flexible hours between 6:00 AM and 6:00 PM, Monday through Friday Benefits: Group health care plan Dental insurance Vision insurance Life insurance Teladoc 401(k) plan 120 hours of vacation and paid time off 12 paid holidays per year