Sr. Customer Assistance Representative

2 months ago

Milford, United States Enterprise Mobility Inc Full time

OverviewThe Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is a full-time position located at 911 Pennsylvania Ave Matamoras, PA 18336. This position is an hourly paid position and the hourly rate is $15 / hour.Schedule:Monday - Friday 7:30am - 5:00pmAlternating Saturdays 9:00am - 1:00pmFull-time employees are offered a comprehensive benefits package including:Health, dental, and vision insurancePaid time off and paid holiday timeDirect deposit401k retirement investment plan with company match and profit sharingAccess to Employee Assistance ProgramDiscounts on renting vehiclesDiscounts on purchasing vehicles through Enterprise Car SalesWe are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees. The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.ResponsibilitiesTakeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldHigh school diploma or GED equivalent requiredSomecollegepreferredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following schedule: Monday - Friday 8:00am - 5:00pm

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