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Associate Director of Operations

3 months ago

Cleveland, United States Case Western Reserve University Full time

Case Western Reserve University

Associate Director of Operations

Cleveland ,

Ohio

Apply Now

Apply for JobJob ID12731LocationCase Main CampusFull/Part TimeFull-TimeRegular/TemporaryRegularAdd to Favorite JobsEmail this JobJob DescriptionPOSITION OBJECTIVEThe Associate Director of Operations is responsible for all aspects of the day-to-day operations within all non-athletic Division of Student Affairs Student Centers, this includes Thwing Student Center (over 60,000 square feet), Eldred Hall (an almost 15,000 square foot building), Carlton Commons (More than 10,000 square feet which includes a Multi-purpose Room and Game Room), Leutner Commons (More than 9,700 square feet which includes The Spot, L3, Fireside Lounge and the Department of Student Affairs Room) and (2) outdoor spaces. Through their work, the Associate Director of Operations will create safe, clean, and engaging environments for the campus community and beyond. Primary responsibilities include supervising two professional staff members, overseeing the student operations staff; conducting ongoing inspections of the facility to identify risk management issues as well as maintenance and/or custodial needs; promoting and enforcing facility policies and procedures and supporting programs and events in the areas managed.ESSENTIAL FUNCTIONSManage the day-to-day operations of all Division of Student Affairs Student Centers. This includes supervision of (2) direct reports and (60+) student employees; conduct daily building walkthroughs to identify and correct any risk management issues or concerns; Ensure proper upkeep, cleaning, storage, and safety standards are met; Identify, report and following-up on any maintenance and/or custodial needs via the university's work order system; manage access, lights, air, and staffing needs for all spaces. Develop a list of custodial needs/procedures and work with campus facilities to hold staff accountable. Must have the ability to come in as needed to manage and support after-hour facility emergencies (i.e., issues related to access/security; leaks; major damage to building/equipment). (35%)Hire, train, supervise and evaluate (60+) student employees. This includes recruiting, interviewing, and onboarding new student employees. Develop, implement, and lead staff training focused on emergency policies and procedures such as CPR, AED and First Aid; ALICE training; (etc.); as well as facility policies, risk management, customer service, diversity and inclusion, and event management. Evaluate and update employee manuals and records. Oversee staff schedules, adjust scheduling processes based on area needs, unique events, and budget. Plan and facilitate student operations staff meetings. Review and approve student's time in HCM. Provide students with continual feedback, mentoring, recognition programs, and performance reviews. Must have the ability to take job-related calls from student employees after hours and on weekends to support issues as they arise (i.e., call offs; patron issues; etc.). (20%)Oversee day-to-day operations of the Thwing Student Center Service Desk which includes Quick Bites and other retail sales, as well as a United States Postal Service substation and over $2,000 worth of inventory. Maintain knowledge of USPS policies and procedures, food handling regulations, point of sales system as well as ensure expenditures are within budget. (10%)Coordinate and complete major setups including physically moving tables, chairs, as well as provide assistance with audio visual needs. (10%)Collect usage data to report to the director. Prepare monthly and annual reports of building usage; evaluate the results of overall operations regularly and report these results to ensure the director is fully informed of all significant operating issues. Oversee and maintain up-to-date inventory, maintenance records and usage information of audio-visual equipment and other resources. Manage operations and sta

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