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Service Team Member

2 months ago

Des Plaines, United States Small Cheval Full time

Small Cheval - Rosemont, a part of Hogsalt, is looking for dedicated and experienced Full Time Service Team Members to join our team

Service Team Members are responsible for creating the Guest Experience

Our ideal candidate is passionate about upholding Hogsalt’s values of harmony, accountability, and resilience.  Successful Small Cheval team members are enthusiastic about providing genuine hospitality to guests, and actively contribute to a collaborative and positive workplace culture.

We offer a full suite of benefits, including medical, dental, vision, life insurance, a 401(k), commuter benefits, dining rewards, and paid time off

Experience & Qualifications: 

  • At least 1 year of experience working in a high volume restaurant environment; experience as a server, barista, or bartender is a plus.

  • Must have open availability including evenings, weekends, and holidays.

  • Must be able to frequently lift and carry up to 50 lbs.

  • Must be positive, collaborative, and committed to healthy communication and quality work.

  • Valid Food Handler & Basset certifications are required for this role.

  • Kitchen/Culinary experience is a plus.

Duties & Responsibilities:

  • Ensure the overall guest experience exceeds expectations, always anticipating guests' needs.

  • Understand and respond knowledgeably to questions about the restaurant and menu.

  • Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy.

  • Ensure all Steps of Service are completed for each guest, including placing the order, delivering food and beverage, and checking in throughout the meal.

  • Proficiently operate all necessary tools and equipment, including the POS system, Small Cheval Guest App, and Small Cheval Gift Cards.

  • Prepare cocktails, draft beers, and ice cream products for guests according to the Hogsalt Recipe Index.

  • Assist with prep & general store organization (cutting garnishes, preparing sauces, restocking dry goods) as needed.

  • Assist with maintaining store cleanliness (washing & sanitizing dishes, countertops, tables, removing and replacing garbages).

Hogsalt is not your typical restaurant group.  Guests know us for transportive spaces and sumptuous fare, but what we are most proud of is the generosity we extend to our teams.  Our service team reimagines hospitality with energy and a sense of fun.  Our culinary team makes classic dishes so expertly that you'll remember why they became classics.  No matter which of our 20+ restaurants you visit, you'll see we're an organization that makes people — our guests and ourselves — happy.

Ready to join our team?

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