IT Support Technician

2 weeks ago

Birmingham, United States Christ Health Center Full time
Christ Health Center is seeking a dedicated and skilled IT Support Technician to join our dynamic team. As an integral part of our IT department, you will play a crucial role in ensuring the smooth operation of our technical infrastructure, providing excellent support to staff, and contributing to our mission of delivering compassionate healthcare to the community.

Summary

The IT Support Technician will provide technical assistance and answers to user's questions, assisting users by troubleshooting problems with computer hardware or software, and provide support in the maintaining of the CH network.

Major Duties & Responsibilities:

•Monitor and respond to all incoming support tickets

•Resolve Tier 1 support tickets as needed by guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions

•Travel to all Christ Health locations periodically to complete IT-related tasks

•Provide support to IT vendors responsible for maintaining CH systems

•Provide support for periodic upgrades/testing that may occur outside normal business hours

•Arranges service by software or hardware vendors to repair or replace defective products

•Assist in acquisition/setup/decommissioning of IT hardware and software

•Assist in the development and distribution of IT-related training materials for end users

•Assist in performing regulatory audits related to IT assets, user permissions, and access

•Assist in IT asset life-cycle management

•Maintain knowledge of technological innovations and trends.

•Each employee of Christ Health Center is vital to providing overall quality care to our patients and may be included in the patient care team and daily huddle when deemed necessary by the Core Care Team.

•Other duties as assigned by the IT Manager

Requirements

Required Skills/Abilities:

•Excellent verbal and written communication skills.

•Excellent interpersonal and customer service skills.

•Professional and pleasant telephone manner.

•Ability to explain technical issues to technical and nontechnical employees and customers.

•Strong analytical and problem-solving skills.

•Proficient with Microsoft Office Suite or related software.

•Proficient with or the ability to quickly learn an array of computer hardware and software.

Education & Experience

•Bachelor's degree in computer science or related field preferred.

•At least three years of experience in customer technical support highly preferred.

Physical Requirements

•Work requires the ability to lift objects weighing up to 20 pounds

•Work requires ability to carry objects weighing up to 20 pounds.

•Work requires ability to sit +/- 90% of the time.

•Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual

dexterity and to communicate with others.

•Work requires proofreading and checking documents for accuracy.

•Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus

•OSHA personal exposure risk category I & II

•Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Cultural Expectations

•Understands Christ Health Center Mission Statement and Values

•Consistently displays Christ Health Center's Mission on a daily basis

•Treats patients, visitors and co-workers with love and respect

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