IT Support Solutions Technician
1 month ago
Summary
Our client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II+. They offer products and services to organizations across the U.S. They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help companies implement and manage data center and cloud technologies. In fact, our client has received the following accolades in recent years:Â
Inc. 5000’s Fastest Growing Private Companies
Birmingham Business Journal’s Best Places to Work
Birmingham Business Journal’s Largest Privately Held Companies
Duties & Responsibilities
- Your primary responsibilities will be to provide technical support to their clients. Each of their Technicians are customer-facing, while concurrently working on a variety of tasks and projects. These include:
- Performing day-to-day troubleshooting and support for customers with ongoing support agreements.Â
- Performing implementations, upgrades and migrations to newer or different platforms.Â
- Providing assistance in pre-sales such as technical expertise on customer calls, project scoping / estimating and researching technologies
- Installing new PCs and laptops
- Creating and managing Active Directory accounts
- Creating and managing Office 365 accounts
- Troubleshooting end user issues of all types
- Implementing and supporting antivirus
- Supporting server domain functions like DNS, DHCP, etc.
- Installing and troubleshooting phones on a cloud based phone system (so no backend configuration needed)
- Installing wireless APs
- Setting up and supporting data storage and backups
Qualifications & Requirements
- 4 years’ technology support in a corporate environment or IT service company
- Ability to troubleshoot problems and provide end user support
- Knowledge and familiarity of the following technologies:
- Microsoft desktop and server operating systems
- Microsoft Office / Office 365
- Active Directory
- Ability to support onsite and offsite backup solutions with such software: Veeam, CommVault, Windows Server Backup, etc.
- Server virtualization with VMware
- Standard server maintenance such as performing updates / patches and checking key server metrics
- Storage devices ranging from simple hard drives to SANs
- Security solutions such as endpoint protection and content filters
- Cloud IP phone systems
- Basic networking to include switching, routing and / or wireless
- Exceptional verbal and written communication skills
- Organizational skills to balance multiple projects and customers
- Excellent problem solving and analytical skills
- Ability to work independently on a project and as part of a team
-
IT Support Solutions Technician
2 days ago
Birmingham, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummary Our client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II+. They offer products and services to organizations across the U.S. They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help companies...
-
IT Support Solutions Technician
3 months ago
Birmingham, United States K2 Staffing, LLC Full timeJob DescriptionJob DescriptionSummaryOur client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II+. They offer products and services to organizations across the U.S. They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help companies...
-
IT Support Specialist
1 week ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Dependent on ExperiencePosition Summary:Detroit IT is in search of a dedicated Service Desk Technician to provide exceptional support within our Service Desk. This role is essential for the effective management of IT-related incidents, service requests, and troubleshooting for end-users.Key Responsibilities:Deliver first and second-tier...
-
IT Support Specialist
1 week ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: DOEPosition Summary:Detroit IT is in search of a dedicated Service Desk Technician. This role is essential in our Service Desk, providing first and second-tier assistance for the effective resolution of IT-related incidents, service requests, and challenges faced by end-users.Key Responsibilities:Deliver first and second-tier support to...
-
Client Support Specialist
4 days ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role involves acting as an advocate for customers by effectively creating and prioritizing service desk tickets, overseeing service progress, and providing...
-
Client Support Coordinator
4 days ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role is essential in advocating for our customers by efficiently creating and prioritizing service desk tickets, monitoring the progress of services, and...
-
Client Support Coordinator
1 week ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role is essential in advocating for our customers by efficiently creating and prioritizing service desk tickets, overseeing service progress, and...
-
Client Support Coordinator
1 week ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role involves acting as an advocate for customers by managing and prioritizing service desk tickets, overseeing service progress, and providing updates on...
-
Client Support Coordinator
1 week ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role is essential in advocating for customers by managing and prioritizing service desk tickets, overseeing service progress, and providing timely updates...
-
Client Support Specialist
4 days ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Commensurate with experiencePosition Summary:Detroit IT is seeking a dedicated Service Desk Coordinator to serve as the primary point of contact for all client support inquiries. This role is crucial in advocating for customers by managing and prioritizing service desk tickets, overseeing service progress, and effectively communicating...
-
IT Support Specialist
1 week ago
Birmingham, Michigan, United States Detroit IT Full timeJob OverviewSalary: Dependent on ExperiencePosition Summary:Detroit IT is looking for a dedicated IT Support Specialist to provide exceptional service in our Service Desk. This role involves delivering first and second-tier support to ensure the effective resolution of IT-related incidents, service requests, and challenges faced by end-users.Key...
-
Desktop Support Technician
3 weeks ago
Birmingham, United States EBSCO Industries Inc Full timePRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing...
-
Desktop Support Technician
3 weeks ago
Birmingham, Alabama, United States EBSCO Industries Inc Full timePRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing...
-
Lead Low Voltage Technician
4 days ago
Birmingham, Alabama, United States Lighthouse Integrated Solutions Full timeLighthouse Integrated Solutions is seeking a reliable and self-motivated Lead Low Voltage Technician to join our team. We specialize in providing comprehensive low voltage solutions across various industries. As a Lead Technician, you will play a crucial role in the successful execution of projects ranging from small installations to large-scale...
-
IT Technician II
3 months ago
Birmingham, United States Abacus Technologies Full timeJob DescriptionJob DescriptionThe Managed Services Technician II position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker,...
-
Installation Technician
1 month ago
Birmingham, United States Piedmont Door Solutions Full timeJob DescriptionJob DescriptionPiedmont Door Solutions, an esteemed brand of Cobalt Service Partners, has been the Southeast's leading choice in pedestrian door and entrance solutions since 2001. With each job, we pride ourselves in unmatched customer service, passion for detail, and catering to our clients' unique needs.Piedmont Door Solutions is...
-
Desktop Support Technician
3 weeks ago
Birmingham, United States EBSCO Full timePRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing...
-
Desktop Support Technician
1 week ago
Birmingham, United States EBSCO Full timePRADCO Outdoor Brands (PRADCO) manufactures and markets major hunting and fishing brands and products. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight & Hale, Code Blue, Texas Hunter Products and Whitetail Institute. PRADCO Fishing...
-
IT Support Technician
1 week ago
Birmingham, United States Christ Health Center Full timeChrist Health Center is seeking a dedicated and skilled IT Support Technician to join our dynamic team. As an integral part of our IT department, you will play a crucial role in ensuring the smooth operation of our technical infrastructure, providing excellent support to staff, and contributing to our mission of delivering compassionate healthcare to the...
-
IT Support Technician
2 weeks ago
Birmingham, United States Christ Health Center Full timeChrist Health Center is seeking a dedicated and skilled IT Support Technician to join our dynamic team. As an integral part of our IT department, you will play a crucial role in ensuring the smooth operation of our technical infrastructure, providing excellent support to staff, and contributing to our mission of delivering compassionate healthcare to the...