Customer Service Specialist
2 months ago
Job Type
Full-time
Description
AVAILABLE FOR IMMEDIATE HIRE
My Senior Health Plan is looking for upbeat, compassionate individuals who possess native level fluency in both English and Spanish, are hardworking, reliable, and committed to doing their best every day
We have been around for over 17 years but still have the family-business feel There is MUCH opportunity for growth and development.
Essential Responsibilities
THIS IS A FULL TIME, ONSITE POSITION. This is NOT a Remote/Hybrid position.
Responds to customer inquiries and issues with thoroughness, professionalism, & in a timely manner.
Efficiently processes administrative tasks as assigned, adjusting workload for occasional outbound calling or data input projects.
Essential Duties
Be able to communicate professionally with both English speaking and Spanish speaking clients (Native level fluency required in reading/writing/speaking)
Outbound/inbound calling projects
Answering incoming calls and fielding appropriately through an automatic dialer
Transfers viable leads to My Senior Health Plan Inc. sales team
Completes intake of prospect and client data through CRM (Salesforce).
Data entry of incoming leads
General data input
Respond to client emails
Customer service
Organizes, files, and faxes applications and documents
Back-up to all Administrative functions
Working closely with the Administrative Team to continue development
Requirements
Must-haves:
Bachelor's degree (or experience in lieu of)
+3 years of administrative/clerical experience
Fluent in English and Spanish
Experience with CRMs
Excellent phone presence
Excellent command of written and spoken English
Professional and personable demeanor
Highly organized
Detail-oriented
Proficiency with all MS Office applications
Excellent multi-tasker
Eagerness to learn new tasks and grow with the company
Initiative to take on additional responsibilities
Open and enthusiastic about coaching
Maintains a sense of urgency with all tasks
Experience with auto-dialer preferred
We Offer
Competitive base pay, based on experience, and bonuses
Health insurance including Dental, Life, and Vision – Employer pays 70%
401k Match and Profit-sharing
Sick Time & Vacation time off
Paid Holidays
A Positive work environment in the heart the La Jolla Cove - walk to the ocean on your lunch break
Corporate Wellness Program with a discounted gym membership
APPLY TODAY
My Senior Health Plan
is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
All offers of employment are contingent upon successfully passing a pre-employment drug test and background check.
My Senior Health Plan
* participates in E-Verify. *
Benefit Conditions
Waiting period may apply
Only full-time employees eligible
Work Remotely
No
Job Type: Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Paid Parking in La Jolla
Professional development assistance
Referral program
Retirement plan
Vision insurance
Schedule
8 hour shift
Day shift
Monday to Friday
Supplemental Pay Types
Bonus pay
Education
Bachelor's (Preferred)
Experience
Customer relationship management: 3 years (Required)
Customer support: 3 years (Required)
Using a CRM: 3 years (Required)
Data entry: 3 years (Required)
Clerical: 3 years (Required)
Language
Spanish (Required)
English (Required)
Work Location: One location
Salary Description
$20-24/hour
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