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Guides (Customer Service Representative) - Dearborn Automotive Industry
3 months ago
Job Description **Requisition Title**
: Guides (Customer Service Representative) - Dearborn Automotive Industry ( 02UE8 ) Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team as a Guide and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect **Competitive compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. **Along with our values and unique culture, Percepta also offers matching 401K, paid time off, medical, dental, and vision coverage, quarterly performance bonuses, annual raises, and tuition reimbursement. As a company we believe in promoting from within and fostering the growth of our employees.**The Guide builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. Guides will teach and guide consumers through this savvy and innovative technological experience. Client interaction, first and foremost, is to provide an exceptional experience in order for guests to build a strong loyalty to the program. Guides will be focused on building relationships with their members and providing an outstanding experience where members are delighted. Provide an exceptional member experience in every interaction. Researches and resolves billing or payment issues. Owns the member experience from the very beginning to the end. Making decisions on whether to escalate or how to address issues so the member is delighted and eager to continue to utilize the program. Minimum 3-5 years experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof. A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests. o Excellent communication skills both verbal and written wordo Ability to sway the opinion of others through verbal and/or written correspondenceo Ability to adapt communication style to fit the style of otherso Ability to diagnose issues quickly and resolve with patience and empathy o Demonstrated ability to interject personality into written content without crossing professional boundaries Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients Strong customer service, interpersonal and relationship-building skills Ability to work well under pressure Active listening skills Strong multi-tasking skills, organizational, time management, planning and problem solving skills
