Guest Service Representative

2 months ago


Sunnyvale, United States Maple Tree Inn, Hogan Hospitality Full time
Description

Are you a friendly and welcoming individual looking to join a dynamic team as a Guest Service Representative? If you have a talent for delivering quick and polite assistance to hotel guests both in person and on the phone, then this position is tailored for you. Your main duties will involve handling guest inquiries, keeping precise records, and promptly addressing any issues or concerns that may arise. As the public face of our prestigious hotel, we expect a high standard of professionalism and a neat appearance. Please note that we are exclusively considering candidates who are currently eligible to work in the United States and are based in Sunnyvale, CA.

Responsibilities

•Answer and direct phone calls professionally and take messages when necessary.
•Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA.
•Maintain a high level of professionalism throughout interactions with guests.
•Accurately record charges on guests' accounts during your shift.
•Keep track of department balances and handle shift deposits accurately.
•Book rooms efficiently to maximize hotel revenue.
•Provide guests with recommendations for local dining, shopping, and attractions.
•Stay informed about upcoming groups, VIPs, and special events.
•Monitor housekeeping progress and update room statuses accurately.
•Manage early departures and reservation changes in the hotel's Property Management System.
•Follow proper procedures for mail and receiving.
•Keep the work area clean and sanitized regularly.
•Update the daily logbook consistently.
•Complete all necessary checklists during your shift.
•Arrange airport transportation for guests upon request.
•Perform any additional tasks assigned by the supervisor.

Qualifications

•Must have a friendly and welcoming demeanor when interacting with guests.
•Should possess a high school diploma or equivalent.
•Must demonstrate a team-oriented mindset and maintain a positive outlook.
•Excellent verbal communication skills and a strong customer service orientation are essential.
•Previous experience in a hotel setting is preferred.
•Ability to quickly troubleshoot and adapt to a fast-paced work environment is required.
•Basic math skills including counting, addition, subtraction, multiplication, and division are necessary.
•Flexibility to work varying schedules, including nights, weekends, and holidays, is a must.
•Must reside in or near Sunnyvale, CA.

  • Sunnyvale, California, United States European Wax Center Full time

    Company OverviewEuropean Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home waxing services in the United States. We provide guests with an unparalleled, professional personal care experience administered by highly trained wax specialists within the privacy of clean, individual waxing suites.


  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    **Job Summary:** We are seeking a skilled and friendly Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling requests, and ensuring a smooth check-in and check-out process.**Key Responsibilities:Greet and welcome all guests approaching the front...


  • Sunnyvale, California, United States Bonchon Full time

    Customer Service Representative Job DescriptionBonchon is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling guest inquiries and resolving issues in a timely and professional manner.Key Responsibilities:Respond to guest inquiries via...


  • Sunnyvale, California, United States Target Full time

    About the Job: As a Customer Service Representative at Target, you'll be responsible for providing exceptional guest experiences and exceeding service expectations. You'll create a welcoming atmosphere, engage with guests, and resolve any issues that may arise. Your Key Responsibilities: • Demonstrate a service culture that prioritizes the guest service...


  • Sunnyvale, California, United States Choice Hotels Full time

    About Choice Hotels InternationalChoice Hotels International is a leading lodging franchisor with over 7,400 hotels worldwide. Our diverse portfolio of 22 brands caters to various segments, from upscale to economy. We strive to meet travelers' needs in more places and for more occasions.We are seeking an energetic and detail-oriented Customer Service...


  • Sunnyvale, United States Wingstop Full time

    Wingstop - 1661 Hollenbeck Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Sunnyvale, California, United States 24 Hour Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales and Service Overnight representative to join our team. As a key member of our sales and service team, you will play a vital role in delivering exceptional experiences for our members and guests.Your primary responsibilities will include:Upholding Service Commitments and driving member...


  • Sunnyvale, California, United States European Wax Center Full time

    Job OverviewAs a Guest Service Associate at European Wax Center, you will be responsible for ensuring every guest has an exceptional experience. We are seeking a candidate who can lead with care and integrity, committed to delighting our guests and having fun while being awesome.


  • Sunnyvale, California, United States Aimbridge Hospitality Full time

    Key ResponsibilitiesThis role requires the ability to deliver exceptional guest experiences at Aimbridge Hospitality's Domain Sunnyvale.Greet and welcome all guests approaching the Front Desk with a smile.Maintain proper operation of the telephone switchboard to ensure seamless communication.Handle requests for information, mail and messages in a timely and...


  • Sunnyvale, United States RadNet Northern California Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...


  • Sunnyvale, California, United States Corporate Inn Sunnyvale Full time

    About UsCome join our team at Corporate Inn Sunnyvale, where we pride ourselves on delivering exceptional guest experiences in the heart of Silicon Valley. Our stylish all-suites hotel offers a contemporary design, engaging spaces for working, relaxing, meeting, and enjoying the California lifestyle.Our Team:We are a global leader in third-party hotel...


  • Sunnyvale, California, United States Aloft Sunnyvale Full time

    Job DescriptionAloft Sunnyvale is currently seeking a part-time Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service and ensuring that all guests have a positive experience.Responsibilities:Resolve guest concerns in a professional and courteous manner.Maximize daily room sales...


  • Sunnyvale, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...


  • Sunnyvale, California, United States Ulta Beauty Full time

    As a Leader at Ulta Beauty, you'll have the opportunity to make a real impact on the lives of our guests. In this role, you'll be responsible for creating a positive and welcoming shopping environment, providing exceptional customer service, and driving sales growth. Our Lead Cashiers are the face of our brand, and we're looking for talented individuals who...


  • Sunnyvale, California, United States P.F. Chang's Full time

    P.F. Chang's: Join Our TeamWe are seeking a skilled and enthusiastic Host to join our team at P.F. Chang's. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Key Responsibilities:Manage the host stand, ensuring that all guests are seated promptly...


  • Sunnyvale, California, United States Wingstop Full time

    We're looking for a highly motivated Front of House Representative to join our Wingstop team!In this role, you will be the face of our restaurant, interacting with guests and providing them with an exceptional dining experience. Your primary responsibilities will include:- Providing top-notch service to every guest who walks through our doors- Taking orders...


  • Sunnyvale, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...


  • Sunnyvale, California, United States Ulta Beauty Full time

    At Ulta Beauty, we're transforming the world one shade at a time. If you're passionate about beauty and delivering exceptional customer experiences, we want to hear from you!About the RoleThe Beauty Sales Representative is responsible for providing an unparalleled experience for all Ulta Beauty guests by engaging each guest to determine their individual...


  • Sunnyvale, California, United States Maple Tree Inn, Hogan Hospitality Full time

    We are seeking a highly skilled and welcoming Guest Service Representative to join our team at the Maple Tree Inn in Sunnyvale, CA.About the RoleThis is a dynamic opportunity for a customer-focused individual who can deliver exceptional service to hotel guests both in person and over the phone. As a key member of our front desk team, you will be responsible...


  • Sunnyvale, California, United States Domain Sunnyvale Full time

    About the Job:The Front Desk Agent will be the first point of contact for our guests, setting the tone for their stay with us. You will be responsible for registering guests, making and modifying reservations, and handling all aspects of the front desk operations. Your primary goal will be to provide an exceptional guest experience, exceeding our guests'...