Front Office Representative

4 weeks ago

Sunnyvale, United States Choice Hotels Full time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
The Radisson Hotel Sunnyvale - Silicon Valley is seeking an energetic and detail oriented full-time front office representative who is looking to be a part of our fun and dynamic work environment. The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

  • Receives and processes incoming guests
  • Ensure a delightful, seamless arrival and departure for our guests.
  • Greets guest and processes hotel registration and other transactions
  • Keeps current on hotel accommodations, services and local attractions
  • Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
  • Records resolutions to guest complaints on the "Make it Right" log
  • Works with other departments as appropriate to arrange for services requested by the guest
  • Stays current with developments in the hotel by reviewing and updating the communication log
  • Prepares end of shift summaries and communications for management and other shifts
  • Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
  • Makes reservations in accordance with hotel's yield management practices
  • Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
  • May be responsible for answering and fielding all calls to the hotel, both internal and external
  • Identifies and records special billing instructions and notifies Accounting
  • Obtains appropriate approvals and signatures for guest transactions
  • Follows hotel policy on cash banks
  • Maintains confidentiality of guest information
  • Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
  • Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirement/Skills
  • Strong customer service experience required
  • Previous hotel experience preferred
  • Ability to maintain a positive and professional attitude when handling all situations
  • Solid computer skills
  • Ability to push/pull up to 30lbs
  • Ability to work flexible schedule, including morning, afternoons, nights and weekends
  • Excellent communication skills
  • Must possess a strong team spirit
  • Opera experience preferred
Physical Demands
  • Ability to stand, stoop or bend for entire shift
  • Ability to lift up to 20 pounds
Benefits
  • Compensation $21.00/hr
  • Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K
  • Vacation pays, personal holiday pay
  • 8 Paid Holidays
  • Hotel discounts
  • Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive,
  • Daily meals provided
  • More...


Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

  • Front Office Representative

    3 weeks ago

    Sunnyvale, United States Radisson Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Office Representative

    4 weeks ago

    Sunnyvale, CA, United States Choice Hotels International Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Office Agent

    3 weeks ago

    Sunnyvale, United States HYATT Hotels Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...

  • Front Office Agent

    2 days ago

    Sunnyvale, United States Wild Palms, Inc. Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...

  • Front Office Agent

    3 weeks ago

    Sunnyvale, United States Wild Palms, Inc. Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...

  • Front Desk Representative

    3 days ago

    Sunnyvale, California, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality is seeking a highly skilled and professional Front Desk Agent to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring their stay with us is memorable.The estimated salary for this role is $45,000 - $60,000 per year,...

  • Front Office Supervisor

    4 weeks ago

    Sunnyvale, CA, United States Choice Hotels International Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Office Agent

    4 weeks ago

    Sunnyvale, CA, United States Hyatt Hotels Corporation Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the...

  • Front Desk Representative

    4 days ago

    Sunnyvale, California, United States Corporate Inn Sunnyvale Full time

    Job SummaryAs a Front Desk Agent at Corporate Inn Sunnyvale, you will be responsible for providing exceptional guest service, registering guests, and managing the front desk operations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer experiences.Key Responsibilities:Register guests and manage room...

  • Senior Front Desk Office Administrator

    4 weeks ago

    Sunnyvale, United States Nelson Connects Full time

    Senior Front Desk Office Administrator (Contract)Youarea Senior Front Desk Office Administrator who will serve as the first point of contact at our Campbell office. In this role, you’ll ensure smooth daily operations, providing administrative support, maintaining office facilities, and creating a welcoming environment for employees and visitors. This...

  • Senior Front Desk Office Administrator

    4 weeks ago

    Sunnyvale, United States Nelson Connects Full time

    Senior Front Desk Office Administrator (Contract) You are a Senior Front Desk Office Administrator who will serve as the first point of contact at our Campbell office. In this role, you’ll ensure smooth daily operations, providing administrative support, maintaining office facilities, and creating a welcoming environment for employees and visitors. This...

  • Front Office Support Specialist in Medical Industry

    3 days ago

    Sunnyvale, California, United States Premise Health Full time

    At Premise Health, we believe that every individual deserves access to quality healthcare. That's why we're committed to creating a dynamic work environment where talented professionals can thrive. As an Administrative Assistant, you will play a vital role in supporting our site leadership and contributing to the delivery of exceptional patient care.Your...

  • Clinical Office Specialist

    4 days ago

    Sunnyvale, California, United States Yoh Full time

    About the RoleWe are seeking a skilled Clinical Office Specialist to join our team. In this role, you will provide critical administrative support to our healthcare professionals, ensuring smooth day-to-day operations. Your responsibilities will include managing front office duties, coordinating with dual EMR systems, and planning meetings. This will involve...

  • Front Desk Representative

    4 days ago

    Sunnyvale, California, United States AC Sunnyvale Full time

    About the RoleWe are seeking a highly skilled Front Desk Agent to join our team at AC Sunnyvale/Cupertino. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.Responsibilities:Greet and register guests in a friendly and efficient mannerManage hotel operations,...

  • Front Desk Coordinator

    2 days ago

    Sunnyvale, United States Plug and Play Tech Center Full time

    WHO WE ARE: Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 70 locations across...

  • Part Time Front Desk Agent

    3 weeks ago

    Sunnyvale, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Office Administrator

    4 days ago

    Sunnyvale, California, United States Marthas Travel and Income Tax Service Corp Full time

    Job SummaryMarthas Travel and Income Tax Service Corp is seeking a highly skilled Bilingual Legal Assistant/Front Office Administrator to join our dynamic team. The ideal candidate will provide exceptional support to our legal team while ensuring the smooth operation of our front office.Key Responsibilities:- Providing top-notch customer service and managing...

  • Front Desk Coordinator

    2 days ago

    Sunnyvale, CA, United States Plug and Play Tech Center Full time

    WHO WE ARE: Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 70 locations...

  • Front Desk Associate

    5 days ago

    Sunnyvale, United States Aloft Sunnyvale Part time

    Job DescriptionJob DescriptionShashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we’re culture focused. We believe in empowering each team member to continue to grow and learn – to set and achieve new goals. We...

  • Customer Service Representative with Cash Handling Experience

    7 days ago

    Sunnyvale, Texas, United States Southern Multifoods, Inc. Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our front-line staff, you will be responsible for providing excellent customer service, operating cash registers, and assisting with food preparation procedures.Key Responsibilities:Cash Handling: Operate cash registers,...