Beauty Sales Representative

6 days ago

Sunnyvale, California, United States Ulta Beauty Full time

At Ulta Beauty, we're transforming the world one shade at a time. If you're passionate about beauty and delivering exceptional customer experiences, we want to hear from you

About the Role

The Beauty Sales Representative is responsible for providing an unparalleled experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned.

Key Responsibilities:
  • Performance
    • Contribute to meeting or exceeding the stores goals related to retail and service sales, guest loyalty, omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
    • Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
    • Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
    • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
    • Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
    • Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
  • People
    • Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
    • Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beautys systems.
    • Collaborate with managers and associates throughout the store to help grow the business.
    • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Process
    • Be knowledgeable of and ensure compliance with Ulta Beautys policies, procedures, and standards.
    • Adhere to Ulta Beautys dress code.
    • Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available.
    • Maintain outstanding store standards and overall store cleanliness including salesfloor, restrooms, cashwrap, backroom, and break area.
    • Participate in completing merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments using Ulta Beautys technology and best practices.
    • Protect company assets by following loss prevention best practices and providing exceptional guest service.
    • Execute other operational tasks as directed.
    Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent.
  • 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred.
  • Demonstrated passion for guest service and competency for selling.
  • Proficient with basic technology (e.g., Point of Sale system and Apple devices).
  • Ability to build and maintain strong customer relationships.
  • Ability to troubleshoot.
  • Ability to work independently and as part of a team.
Salary & Benefits

The salary for this position is estimated to be $20-$24 per hour, based on the location and industry standards. As a full-time employee, you'll be eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time employees will be eligible for dental, vision, life, and disability benefits. For more information, visit our website.

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