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Program Mgr. Process Improvement

2 months ago

Chesterfield, United States inSync Staffing Full time
Responsibilities
  • Supports Tier 1 projects by partnering with stakeholders to establish quantifiable measures of success (benefit realization).
  • Analyzes and assesses process improvement initiatives involving complex factors, providing senior leadership with actionable program proposals for consideration.
  • Consults with leaders and teams across the enterprise to identify, diagnose, and problem solve organizational effectiveness problems and solutions.
  • Assists with the delivery of key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc.
  • Provides schools and tools, technical and analytical support for process improvement initiatives.
  • Manages completion of special projects as they arise and performs other duties as assigned.
Requirements
Education and Experience

Required:
  • Bachelor's degree or equivalent related work experience
  • 10+ years of program management experience. Demonstrated knowledge of Continuous improvement /Lean Six Sigma for Financial Services focused Organizations
  • ASQ Black Belt (BB) certification
  • Portfolio management experience
Preferred:
  • Master's degree
  • Insurance or reinsurance industry knowledge
  • Prosci Certified Change Practitioner
  • 12+ years project delivery experience
  • Advanced knowledge/ expertise and advancement of quality improvement methodologies
Skills and Abilities

Required:
  • Highly advanced project and program management skills
  • Advanced influence, mediation & conflict management skills
  • Highly advanced oral and written communication skills
  • Ability to quickly work under tight deadlines and stressful conditions
  • Highly advanced level of investigative, analytical, and problem-solving skills
  • Expert ability to balance detail with departmental goals / objectives
  • Advanced skills in customer relationship management and change management
  • Highly advanced ability to translate business needs and problems into viable / accepted solutions
  • Highly advanced ability to manage multiple projects and/or teams simultaneously
  • Highly advanced ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
  • Highly advanced persuasion and negotiation skills when working with internal customers
  • Advanced influence, mediation & conflict management skills
Preferred:
  • Insurance or reinsurance industry knowledge
Technical Requirements

Required:
  • Six Sigma Tools
  • MS Office
Preferred:
  • Reinsurance industry knowledge