Program Specialist II
4 months ago
Job Description
THE POSITION:
The Program Specialist II will provide dedicated support to patients and doctors for activities related to benefit coverage, payments, reimbursements, denials and general inquiry phone calls through our patient services support center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECTATIONS OF THE JOB:
Assist with benefit verifications and prior authorizations Enter orders, change orders, and enter customer notes to complete customer/consumer transactions. To include maintaining logs and records as required. Act as the primary point of contact for healthcare providers to obtain complete patient enrollment and insurance information Learn, understand and follow all company and client policies and procedures. Focus on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others. Accept being accountable and responsible in work practices and expectations. Delivers what is promised. Foster a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency. Use innovative critical and creative thinking to evaluate and solve work and customer issues. Seek assistance in solving work problems through collaboration and information seeking. Excellent attendanceThe above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
High School Diploma and 4 years’ experience or Associate’s Degree and 2 years’ experience in healthcare setting Excellent oral, written, and interpersonal communication skills. Ability to multi task. Positive attitude. Accurate and detail-orientated. Ability to work independently and function as a team player. Ability to work in a fast paced, metric driven environment, while remaining patient minded. Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint.PREFERRED QUALIFICATIONS:
Customer service and/or call center experience Patient assistance, reimbursement and/or pharmacy benefit management experience Medical billing and coding experience#INP
Work Perks
Competitive WagesAbove market salary structures as part of our total rewards program
Retirement ResourcesGenerous employer matching retirement solutions
Health & WellnessLeading health, dental and vision insurance products
Continuous EducationEmployer-funded tuition reimbursement
Global Workplace FlexibilityRemote and hybrid work across the globe
Paid Time OffGenerous paid time off including company holidays
Training & DevelopmentCompany provided training and development
Employee Assistant ProgramsOffering financial, work-life balance, legal solutions and more to employees at no cost 24-7-365
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