Service Dispatcher

2 months ago

Phoenix, United States Veregy Full time

Veregy is an award-winning NAESCO-Accredited decarbonization company focusing on accelerating and simplifying the Energy Transition. We provide turnkey engineering and construction services designed to reduce our clients' energy and operating costs through the implementation of energy efficiency and infrastructure upgrades, smart building technology, fleet EV infrastructure, clean energy generation, and sustainability.

Do you want to be part of a TEAM who delivers Eco-Friendly Environments that Transform Lives? Then you are in the right place...start the application process today

Summary of Position Functions

The Service Dispatcher undertakes and performs a variety of support tasks and assignments to support office and field work performed by one or more Project Managers, Senior Project Managers, and/or others as assigned. Liaison between field employees and accounting.

Essential Position Functions

  • Dispatch duties.
  • Receives calls from customers and works with field supervisor to assign technicians.
  • Opens work orders in Viewpoint.
  • Communicates to customer on timeline for resolution.
  • Schedules technicians via dispatch board.
  • Follows up with technicians on resolutions.
  • Reviews notes for accuracy of scope completed.
  • Ensures all cost and time is captured in work order.
  • Marks ready to bill and/or helps with billing.
  • Communicates to customer of completed scope.
  • Opens quoted jobs work orders in the system with budget.
  • Works with field supervisor to assign technicians to completed quoted work.
  • Preventative Maintenance Duties.
  • Works with field supervisor to ensure plan services are scheduled meeting contractual obligations.
  • Reviews and files inspection reports for each visit.
  • Ensures that contractual obligations are met and clearly communicates what expectations are.
  • Purchasing duties for service.
  • Provides purchase order support to purchasing.
  • Reviews, updates, and reconciles open purchase orders for month end.
  • Service billing duties.
  • Reviews work orders marked ready to bill in Viewpoint.
  • Reviews notes and tracks down potential missing information.
  • Keeps track of agreement costs and issues agreement billings to customers.

Note: The statements contained herein describe the essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Non-Essential Position Functions

  • Other duties as assigned.

Supervisory Responsibilities

  • None at this time.

Education and Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or equivalent.
  • Two (2) years of project assistance, project coordination, administrative assistant or closely related experience in a construction, HVAC, or related field.

Knowledge, Skills, and Abilities

  • Knowledge of basic office procedures and processes.
  • Knowledge of the principles of file and records management.
  • Knowledge of the basic principles of bookkeeping and/or accounting.
  • Ability to communicate effectively.
  • Ability to work independently and efficiently manage time/workload.
  • Ability to effectively respond to common inquiries or complaints from customers and staff.
  • Knowledge of Veregy's services and processes is required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to work under deadline pressure and extra hours if needed.

Certificates, Licenses, Registrations

  • N/A

Travel Required

  • May be required to attend jobsite meetings, conduct jobsite tours, and perform other jobsite functions.

Benefits

  • Competitive Compensation.
  • Paid Holidays, Paid Sick Leave, and Paid Time Off.
  • Competitive Medical, Dental and Vision Plans.
  • 401k Retirement Plan with Matching Employer Contributions (%).
  • Employer Sponsored Life Insurance and AD&D Insurance.
  • Employer Paid Short- and Long-Term Disability Insurance.
  • Continued Education and Trade Certification Sponsorship (Specific Positions).
  • Company Branded Trucks Provided (Specific Positions).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Veregy values diversity and is committed to building a workforce comprised of individuals with different backgrounds, experiences, and identities. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Veregy, where employment is based upon capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, veteran status, genetic history, sexual orientation, or any other protected characteristic as established by law. We strive to create an inclusive culture that empowers individuals to thrive, try new things, and grow together as one Veregy.

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