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Dispatcher

2 months ago

Phoenix, United States Company Set Full time
Job DescriptionJob DescriptionDescription:
  • Location: Phoenix, AZ (ON-SITE / NOT Remote)
  • Department: Dispatch
  • Pay: up to $23 per hour (includes bonus structure based off KPI performance)
  • Average pay is $19 per hour

Primary Purpose: A Dispatcher maximizes daily service capacity by building efficient routes and proactively communicating with technicians and customers.

Responsibilities: (This list may not include all the duties assigned)

  • Routing and dispatching technicians to locations according to predetermined schedules, customer requests or immediate needs.
  • Building relationships with technicians to better understand what motivates them.
  • Communicating with technicians and customers throughout the day via telephone, text messaging and email.
  • Focus on 1 call resolution whenever possible in order to provide our customers with a 5-star experience.
  • Perform additional duties as required


Basic Position Requirements:

Abilities:

  • Excellent communication skills to collaborate with others under any type of condition.
  • Excellent clerical and organizational skills to keep track of schedules and routes.
  • Knowledge of computers for scheduling and other dispatching duties
  • Ability to multitask with different, and sometimes conflicting events happening at the same time.
  • Ability to relay information in a fast-paced environment.
  • Ability to be persuasive with customers when necessary.
  • Managing the dispatch board for cancellations and schedule changes.


Knowledge:

  • Strong knowledge Computer systems and software
  • Knowledge in google search, and Navigation systems is a plus
  • Experience with Microsoft Office including Word, Excel, & Outlook
  • Multi-tasking through systems and applications, accessing multiple tabs

Training Required:

  • On-site Dispatch training with 3 month salary guarantee

Supervisory Responsibilities: N/A


Working Conditions: (ON-SITE / NOT Remote)

  • Must be able to sit for long periods of time in front of a computer screen.
  • Must be able to work various shifts during the hours of 4am-830pm M-F, 4am-8pm Sat, 430pm-6pm Sun.


Benefits:

  • PTO/Sick time
  • Health, Dental, Life, Vision Insurance
  • Growth opportunity and career path

PLEASE NOTE: A1 Garage Door Service reserves the right to change, modify or add to the duties and essential functions at any time.

Requirements: