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Call Center Agent

4 months ago

Dayton, United States DOCS Dermatology Full time
Company OverviewDermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80+ locations in 7 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.

SummaryWe are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.

Job ResponsibilitiesAnswer incoming phone calls for all locations.

Actively listen to identify patient's needs, clarify information, and provide information and assistance with online scheduling.

Obtain and enter accurate demographic information.

Escalate concerns as appropriate and in a professional manner.

Direct calls to other departments.

Provide excellent customer service.

Other duties as assigned.

Minimum Qualifications1 year of experience in customer service or a related clinical environment.

Working knowledge of medical terminology.

Call center experience and web-based scheduling are a plus.

Ability to communicate effectively on the telephone.

Ability to work quickly, remain calm, and adapt in a constantly changing environment.

Maintain strictest confidentiality.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status