GIMS Application Support Supervisor
1 month ago
Job Description: Attending In-Person Application Training: Before beginning the role in Tier-II support the incumbent will be required to attend in-person application training where they will be oriented with the application and have an opportunity to learn the application that they will be supporting. Read and Understand Provided Application Documentation: pplication documents will be provided to use as a reference while providing technical assistance to end users. Research and Attempt to Resolve Tier-I GIMS Issues: While the Tier-I support team will handle most typical workflow-related questions, the Tier-II support team will be required to support any issues where users are experiencing unique challenges from going through all the steps accurately and yet not able to complete their assigned tasks. These will most commonly arise from a phone call but in certain cases, the issues may be reported via email. In some cases, the Tier-II support team will work collaboratively with the Tier-I team to resolve the issue, and on other occasions, the Tier-II team may be required to work directly with the end user. IMPORTANT: Any issue that cannot be resolved within 20 minutes should be immediately forwarded to Client's IT staff. Log All Issues Presented: The Tier-II support team will be required to maintain a log of all support issues presented with the corresponding status as follows: Date/Time of reporting. Issue ID. End-User name, company contact email, and phone number. Issue title. Issue Details. Issues status. ssigned support staff. Date of resolution and final communication to end user. Document and Communicate Unresolved Issues to client IT Staff: In the rare instance that the Tier-II GIMS App support team is not able to resolve an issue they will need to document the problem; the steps attempted towards resolution, and the challenges faced, and send the information to the client IT team for further analysis. Qualifications: Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development, AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
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OCI - GIMS Application Support Supervisor
3 weeks ago
Atlanta, United States Tekwissen Full timeOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...
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GIMS Application Support Supervisor
1 week ago
Atlanta, Georgia, United States DATASOFT TECHNOLOGIES Full timeGIMS Application Support Supervisor Hybrid About the Job Duration: 8 months contract (possibility of extension)Location: HybridAtlanta, GA Pay rate: Hourly, depending on experience Job ID: Qualifications: Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development AND...
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Application support Lead
6 days ago
Atlanta, United States LTIMindtree Full timeAbout Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...
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Application support Lead
2 weeks ago
Atlanta, United States LTIMindtree Full timeAbout Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...
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Application support Lead
1 week ago
Atlanta, United States LTIMindtree Full timeAbout Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...
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Application support Lead
3 days ago
Atlanta, United States LTIMindtree Full timeAbout Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...
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Senior Financial Applications Support Analyst
2 weeks ago
Atlanta, United States CareerBuilder Full timeSenior Financial Applications Support Analyst The Sr. Financial Applications Support Analyst provides high-level support and maintains documentation of financial software applications. This position is responsible for customer support involving direct contact with clients and vendors and serves as the Subject Matter Expert for firm-supported applications and...
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FT Support Supervisor
1 month ago
Atlanta, United States tapwage Full timeWe are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home...
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Dl - Operations Supervisor
2 weeks ago
Atlanta, United States GAT Airline Ground Support Full timeSupervisors assist in communicating policies and procedures within their operation. Supervisors assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A...
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Global Applications Support Manager
1 month ago
Atlanta, United States Mandarin Oriental Hotel Group Full timePosition Title: Global Applications Support ManagerReports To: Director Global ApplicationsLevel: ManagerLocation: FlexibleAreas Covered: Global About the organisation: Mandarin Oriental Hotel Group Mandarin Oriental Hotel Group ("MOHG") is an international hotel group with deluxe and first-class hotels, resorts and residences in sought-after destinations...
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Global Applications Support Manager
4 days ago
Atlanta, United States Mandarin Oriental Hotel Group Full timePosition Title: Global Applications Support Manager Reports To: Director Global Applications Level: Manager Location: Flexible Areas Covered: Global About the organisation: Mandarin Oriental Hotel Group Mandarin Oriental Hotel Group ("MOHG") is an international hotel group with deluxe and first-class hotels, resorts and residences in sought-after...
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Global Applications Support Manager
1 month ago
Atlanta, United States Mandarin Oriental Hotel Group Full timePosition Title: Global Applications Support Manager Reports To: Director Global Applications Level: Manager Location: Flexible Areas Covered: Global About the organisation: Mandarin Oriental Hotel Group Mandarin Oriental Hotel Group ("MOHG") is an international hotel group with deluxe and first-class hotels, resorts and residences in sought-after...
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IT Applications Support Specialist 1
3 weeks ago
Atlanta, United States NR Consulting Full timeJob Title: IT Applications Support Specialist Location: Atlanta, GA (Remote) Position Type: Contract with possible extension Duration: 9+ Months Short Description: Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems. Complete Description: Job...
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IT Applications Support Specialist 1
3 weeks ago
Atlanta, United States Tekwissen Full timeOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social...
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Atlanta, United States CRH Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...
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Commercial Support Supervisor
1 week ago
Atlanta, Georgia, United States Radius Recycling Full timeCommercial Support Supervisor (CSS) reports to the Commercial Operations Director. The CSS will be responsible for overseeing the maintenance of client accounts within our recycling services group. The CSS plays a vital role in ensuring client satisfaction, managing account relationships, ensures compliance with company policies and established regulations...
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Atlanta, United States Oldcastle APG Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...
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Atlanta, United States Oldcastle APG Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...
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Atlanta, United States CRH Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people...
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Atlanta, United States CRH Full timeJob ID: 497588 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people...
