Application support Lead

2 weeks ago

Atlanta, United States LTIMindtree Full time

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.


Job Title:

Application support Lead


Work Location

Atlanta, Georgia, United States - Onsite


Job Description:


Responsibilities:

Team Management: Supervise and lead a team responsible for Level 1 and Level 2 support for Informatica and Teradata environments.

Incident Management: Oversee the resolution of incidents and service requests related to Informatica and Teradata platforms, ensuring timely and effective resolution within agreed SLAs.

Technical Expertise: Provide technical guidance and expertise to the support team, assisting in the troubleshooting and resolution of complex issues.

Escalation Point: Serve as a point of escalation for challenging technical problems, coordinating with Level 3 support and other stakeholders to ensure timely resolution.

Process Improvement: Continuously improve support processes, workflows, and documentation to enhance efficiency and effectiveness in handling support tickets.

Training and Development: Identify training needs for the support team and facilitate training sessions to enhance their technical skills and domain knowledge.

Performance Monitoring: Monitor support team performance and adherence to SLAs, implementing corrective actions as needed to maintain service levels.

Customer Communication: Maintain open communication channels with customers, keeping them informed about the status of their support requests and addressing any concerns or inquiries promptly.

Collaboration: Work closely with cross-functional teams, including development, operations, and quality assurance, to ensure seamless support and delivery of solutions.


Requirements:

Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience: Significant experience in providing support for Informatica and Teradata environments, including experience in leading support teams.

Technical Skills: In-depth knowledge of Informatica PowerCenter, Teradata Database, SQL, and AWS environment

Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on identifying root causes and implementing effective solutions.

Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.

Leadership: Proven leadership skills, with the ability to motivate and inspire team members to achieve their goals and deliver high-quality support services.

Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and adapting to changing requirements and priorities."


Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):


Benefits and Perks:

  • Medical Plan Covering Medical, Dental, Vision
  • Term and Long-Term Disability Coverage
  • Plan with Company match
  • Insurance
  • Time, Sick Leave, Paid Holidays
  • Paternity and Maternity Leave


The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.


LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.


Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.

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