Customer Service Lead

1 week ago

Prince Frederick, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.
Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $17.00 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

Paid sick time

Paid Vacation

FREE Food pizza and salad, and beverages

Discounted pet insurance and gym membership

Free Counseling Sessions

Medical/dental/vision/basic life/disability

401(k) retirement

Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME

Key Responsibilities

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old


At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Washington DC
Job Segment: Food Service, Chef, Culinary, Hospitality, Operations

  • Customer Service Lead

    1 week ago

    Prince Frederick, Maryland, United States MOD Pizza Full time

    About MOD PizzaMOD Pizza is a fast-growing restaurant chain that is passionate about serving high-quality pizzas and salads in a welcoming and inclusive environment. We believe in creating a workplace culture that is supportive, empowering, and fun.Job SummaryWe are seeking a skilled and motivated Customer Service Lead to join our team. As a Customer Service...

  • Customer Service Lead

    7 days ago

    Prince Frederick, Maryland, United States MOD Pizza Full time

    About MOD PizzaMOD Pizza is a fast-growing restaurant chain that's passionate about serving delicious pizzas and salads to our guests. We're committed to creating a workplace culture that's inclusive, supportive, and empowering.Job SummaryWe're seeking a skilled Customer Service Lead to join our team! As a key member of our restaurant leadership team, you'll...

  • Customer Service Representative

    4 weeks ago

    Prince Frederick, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide convenient meal solutions, recipe inspiration, and time-saving services to our customers, while also being a better neighbor to our community.Why Work at Giant...

  • Customer Service Representative

    4 weeks ago

    Prince Frederick, Maryland, United States Giant Food Full time

    About GiantGiant is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to be the most trusted and loved local food retailer in our community.Why Work at Giant?We value our people and offer opportunities for career advancement, training, and education. Our...

  • Customer Service Representative

    4 weeks ago

    Prince Frederick, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery store chain in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide convenient meal solutions, recipe inspiration, and time-saving services to our customers, while also being a better neighbor to our community.Why Work at Giant...

  • Customer Service Representative

    3 weeks ago

    Prince Frederick, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to be the most trusted and loved local food retailer in our community.Why Work at Giant Food?We pride ourselves on our 80-year legacy of innovation, quality, and value. Our...

  • Service Lead

    4 weeks ago

    Prince Frederick, United States Big Lots Full time

    Big Lots! - 765 Solomons Island Rd N [Department Manager] As a Service Lead at Big Lots!, you'll: Lead, supervise, and provide work direction to the Service Team in the store; Provide feedback to store leadership regarding the team's performance; Serve as the primary Manager on Duty when present including opening and closing the store when scheduled...Hiring...

  • Customer Service Representative

    3 weeks ago

    Prince Frederick, Maryland, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJoin Domino's Franchise as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences. As a CSR, you will be responsible for providing top-notch customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Prince Frederick, Maryland, United States Weis Markets Full time

    Weis Markets **Job Summary** As a Customer Experience Associate at Weis Markets, you will play a key role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers. **Key Responsibilities** * Greet and assist customers in a friendly and professional manner * Operate front-end scanning equipment and cash...

  • Customer Service Representative

    4 weeks ago

    Prince Frederick, Maryland, United States Domino's Pizza LLC Full time

    Job Title:CSR - InsiderJob Summary:We are seeking a highly skilled and customer-focused CSR - Insider to join our team at Domino's Pizza LLC. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide prompt and courteous...

  • Medical Equipment Customer Service Representative

    3 months ago

    Prince Frederick, United States Rotech Healthcare Full time

    About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Medical Equipment Customer Service Representative

    3 months ago

    Prince Frederick, United States Rotech Healthcare Full time

    OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides...

  • Service Dispatcher

    3 weeks ago

    Prince Frederick, Maryland, United States Calvert Controls Full time

    Job OverviewCalvert Controls is seeking a highly skilled Service Dispatcher to join our operations team. As a critical player in our organization, this role is responsible for engaging with customers and technicians to provide exceptional service.Key ResponsibilitiesSupport the operations team by answering customer inquiries and dispatching service...

  • Service Agreement Coordinator

    4 weeks ago

    Prince Frederick, Maryland, United States Calvert Controls Full time

    Job SummaryWe are seeking a highly skilled Service Agreement Coordinator to join our team at Calvert Controls. As a key member of our service delivery team, you will be responsible for coordinating service agreements, managing customer relationships, and ensuring seamless service delivery.Key ResponsibilitiesCoordinate service agreements and schedules with...

  • Service Coordinator

    2 weeks ago

    Prince Frederick, Maryland, United States Calvert Controls Full time

    Job OverviewCalvert Controls is seeking a highly skilled Service Dispatcher to join our team. As a critical player in our operations team, this individual will be responsible for engaging with customers and technicians on behalf of our company.Key ResponsibilitiesSupport the operations team in a fast-paced environmentAccurately enter data and create work...

  • Service Agreement Coordinator

    3 weeks ago

    Prince Frederick, Maryland, United States Calvert Controls Full time

    Job DescriptionJoin Calvert Controls as a Service Agreement Coordinator and be a part of a dynamic team that delivers exceptional customer experiences.Key Responsibilities:Coordinate and schedule service agreements to ensure timely delivery and customer satisfaction.Manage key customer relationships to deliver a best-in-class customer experience.Act as a...

  • Service Dispatcher

    3 weeks ago

    Prince Frederick, Maryland, United States Calvert Controls Full time

    Job OverviewCalvert Controls is seeking a highly skilled Service Dispatcher to join our operations team. As a Service Dispatcher, you will play a critical role in engaging with customers and technicians, answering phone calls and emails, and dispatching service technicians. This is a fast-paced and dynamic role that requires strong communication and...

  • Customer Experience Associate

    1 month ago

    Prince Frederick, Maryland, United States WEIS LLC Full time

    {"Job Title": "Customer Experience Associate", "Job Description": "OverviewWeis Markets is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service, operating front-end scanning equipment and cash registers, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Frederick, Maryland, United States Tuckers Air Conditioning, Heating & Plumbing Full time

    About Tuckers Air Conditioning, Heating & PlumbingWe are a leading provider of HVAC services in Frederick, MD, dedicated to delivering high-quality, efficient, and professional solutions to our customers. Our mission is to exceed customer expectations and set a new standard in the industry.Job SummaryWe are seeking a skilled Customer Service Representative...

  • Customer Service Representative

    1 month ago

    Frederick, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...