Customer Service Team Lead
3 weeks ago
We are seeking an experienced Customer Service Team Lead to join our Front End team at The Common Market. This leadership role requires a proven track record of delivering exceptional customer experiences, managing staff performance, and driving sales growth. If you possess excellent communication and interpersonal skills, a passion for natural foods, and a commitment to excellence, we encourage you to apply.
About the Job
As a key member of our management team, you will be responsible for supervising Front End staff, ensuring seamless customer interactions, and maintaining store appearance. You will also contribute to departmental goal setting, budgeting, and strategy development. We offer competitive compensation, opportunities for professional growth, and a dynamic work environment that values teamwork and innovation.
Key Responsibilities
* Deliver outstanding customer service, responding promptly to customer needs and resolving issues efficiently* Supervise and develop Front End staff, providing guidance on sales techniques, product knowledge, and store policies* Manage staff performance, including performance evaluations, disciplinary actions, and employee conflict resolution* Assist in planning departmental goals, budgets, and strategies to support overall store objectives* Develop and implement initiatives to increase customer satisfaction and loyalty* Foster a positive and inclusive work environment* Collaborate with other departments to enhance customer experience and achieve business objectives* Meet or exceed labor, owner drive, and expense control goals* Develop and maintain relationships with customers and community partners* Stay up-to-date on company initiatives and promotions* Participate in cross-functional teams and contribute to process improvements* Maintain accurate records and reports, as needed
Requirements
* 4+ years' retail experience, preferably in natural foods or a related industry* Strong leadership and communication skills* Ability to adapt to changing priorities and deadlines* Proficiency in POS systems and computer software* Familiarity with company core values and Co-op Code of Conduct* High school diploma or equivalent required* BA/BS degree in Business Administration, Marketing, or a related field preferred*
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