Technical Support Representative

2 weeks ago

Lee's Summit, United States On-Board Companies Full time
On-Board Administrative is hiring a Technical Support Representative
 
For immediate consideration please send your resume to resumes@onboardusa.com 
Subject Line: Position Title and State you are Located 

About Us: 
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. 

Position Details:  
Position Type:  Contract
Job Location: Lee's Summit, Mo 
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance 
Compensation: $ 19.00/hour 

The key role of Technical Support 1 is to provide our customers with exceptional customer service. This position directly supports both field technicians and retail customers (B2B) with technical support on f’real equipment and other program challenges. Customer service is the number one priority for this department and therefore doing whatever it takes to serve the customer is the top priority.

Position’s Manager
Technical Support Lead

Primary Responsibilities

• Customer Service:
- Provide technical support via the phone, chat and email to f’real customers and service providers. Technical support ranges from basic troubleshooting steps to more complex problem solving that involves component level testing and part replacement for our proprietary electromechanical blending equipment.
- Coordinate field repairs with third party service technicians.
- Receive and enter part orders from our customers.

• Voice of Customer:
- Capture and share customer feedback. This position is on the front lines with our customers and therefore it is critical to capture and seek customer feedback in all situations to ensure superior support.

• Cross-Functional Partnership:
- Work directly with f’real’s sales team, customer experience team members and other depts to ensure customer needs are met.

• Quality:
- Enter detailed notes during every customer interaction. Accurate data is critical for customer service and continuous improvement of f’real equipment.

• Performs other related duties as assigned by management.

Accountabilities and Performance Measures
• Maintains high customer satisfaction ratings that meet company standards
• Meets or exceeds annual performance objectives
• Completes required training and development objectives within the assigned time frame

Environmental Job Requirements and Working Conditions
• A current, valid driver’s license required
• Ability to lift and move equipment up to 50 pounds occasionally

Qualifications:
Qualifications
• Four-year college degree preferred
• 1+ years of customer service experience
• PC and Microsoft Office proficiency
• Salesforce experience, or equivalent preferred

Position Core Competencies
• Motivation: Maintains a high level of productivity and self-direction. Commits to putting in additional effort.
• Responsibility: Completes work in a timely and consistent manner.
• Teamwork: Interacts with people effectively. Able and willing to share and receive information. Co-operates within the group and across groups.
• Initiative: Generates ideas for improvement, takes advantage of opportunities, suggests innovation.
• Planning and Organizing: Plans and organizes tasks and work responsibilities to achieve objectives.
• Communication: Excellent written and oral skills. Clear, concise communication style.
• Collaboration: Able to partner well with others and be a productive and accountable team member.
• Problem Solving: Analyze existing information to come up with appropriate solutions.
• Analytics & Systems Knowledge: Able to work fluidly in Microsoft Office and Salesforce to serve the customer.

Personal Attributes
• Ambitious and proactive
• Can-do attitude and good sense of humor
• Strong interpersonal and collaboration skills
• Organized and efficient – manages resources and communication effectively
• Charismatic and empathetic style that engages others
• Innovative and creative approach to ideas and problem-solving
• Ability to multi-task and prioritize

Apply Today 
www.onboardusa.com 
 
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America. 
 
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.” 
 
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics. 

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INDOJ

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