Desktop Support

2 weeks ago

Bangor, United States K-Tek Resourcing LLC Full time

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops

Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

To provide infrastructure administration functions

Providing on-site cover from 8:00 1700 hours Mon- Fri as part of a shift arrangement

Being prepared to work out of hours when required and to provide out of hours on-call support cover as required

Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

Taking ownership of issues through to resolution on all appropriate requests.

Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

Move equipment associated with escalated help desk incidents and service requests

Performing asset inventory activities as needed.

Trains and orients staff on use of hardware and software.

Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.

Works with procurement staff to purchase hardware and software.

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills

Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc

Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

Administration experience of MS Active Directory users & groups, policies and management concepts

Effective communication by Engineer in English and local languages is mandatory

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