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Ancillary Scheduler, Registration

3 months ago

Orlando, United States Orlando Health Full time

Position Summary:

Position Summary

This position is for a Front Office/Ancillary Scheduler/Registrar position for the Orlando Health Ambulatory Outpatient Rehab Services team, to support 5 clinic locations in Orlando and surrounding areas. This position will support all of the specialty clinics with a focus on coordination of clinical schedules, day-to-day front office operations, as well as scheduling for specialty evaluations, reviewing insurance benefits and seeking authorizations. This position will support multiple physical, occupational, and speech therapists seeing individuals for rehabilitation services. Flexibility in weekday work schedule required.

Responsibilities:

Essential Functions
Effective pre-registration, registration and scheduling of multiple patient appointments.
Manages the multiple additions and cancellations of patient appointments.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems
Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
Responsible for entry of patient charges.
Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
Performs check in and check out of patients.
Acts as a liaison to the clinical staff.
Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
Acts as a resource for training or mentoring of new team members.
Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
Attends and participates in department staff meetings and attends other meetings as assigned.
Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
Responsible for reviewing and adhering to all corporate departmental and education initiatives.
Assists his/her supervisor/manager in planning and organizing department activities.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.


Other Related Functions
Regularly communicates with patients and clinical departments regarding registration and scheduling issues.
Takes a proactive role in problem resolution.
Performs all other duties as assigned

Qualifications:

Education/Training
Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.


Licensure/Certification
None.


Experience
Two (2) years experience in financial, business office, or customer service environment required. Computer knowledge necessary