IT Help Desk Technician

4 weeks ago

New Orleans, United States RSDC Full time

RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change that drive value in our client's organizations. Alignment. It is more than a word to us - it is at the heart of what we do.

RSDC is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.

Requirements

RESPONSIBILITIES

  • Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
  • Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
  • Thoroughly documenting requests and incidents according to business processes and standard operating procedures
  • Documenting detailed, specific work notes regarding the interaction with the customer
  • Providing case status updates to management and end-users according to service level guidelines
  • Maintaining a high level of courteous customer service at all times
  • Communicating with customers at all levels of technical and non-technical skills set
KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE

General experience:
  • Intermediate level of technical experience with software
  • Experience providing support via remote tools
  • Demonstrated root-cause analysis skills
Specialized experience:
  • Experience in analyzing and troubleshooting military software systems preferred
WHAT WE ARE LOOKING FOR

You MUST have:
  • A high school diploma or equivalent; AND
  • 2 or more years of related experience
  • SECRET government clearance
  • Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
  • Ability and willingness to work and adhere to any full-time shift in our structured, 24 X 7 help desk environment
We PREFER you have:
  • Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense - Ashore/ Afloat
Benefits
  • Health Care Plans, various options (Medical, Dental & Vision)
  • Paid Holidays
  • Paid Time Off/Vacation
  • Retirement Plans / 401K Matching
  • Tuition Assistance
  • Employer Paid Short Term & Long Term Disability
  • Employer Paid Life Insurance

  • Help Desk technician

    2 days ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk technician

    2 days ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk Technician

    2 days ago

    New Orleans, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities: Provide first-level contact and problem resolution for all users with...

  • Help Desk technician

    1 day ago

    New Orleans, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. Help Desk Technician Responsibilities:Provide first-level contact and problem resolution for all users with hardware,...

  • Help Desk Technician

    10 hours ago

    New York, United States MAF Resources Full time

    We are seeking a highly motivated and customer-oriented Help Desk Technician to join our IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As a Help Desk Technician, you will be the first point of contact for end users seeking technical assistance, ensuring their issues...

  • IT Help Desk Technician

    4 weeks ago

    New Port Richey, United States Bayonet Plumbing Full time

    Job DescriptionJob DescriptionIT Help Desk Technician- HudsonBayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying...

  • Help Desk Technician

    2 weeks ago

    New Orleans, United States Seneca Resources Full time

    ***Secret Clearance Required***Pay: $24-$28/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...

  • Help Desk Technician

    5 days ago

    New Orleans, United States Seneca Resources Full time

    ***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...

  • Help Desk Technician

    5 days ago

    New Orleans, United States Seneca Resources Full time

    ***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...

  • Help Desk Technician

    4 days ago

    New Orleans, United States Seneca Resources Full time

    ***Secret Clearance Required***Pay: $35/hr.Location: New Orleans, LAContract: Long termThe Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical...

  • Level 1 IT Help Desk Technician

    6 days ago

    New York, United States TeamLogic IT of Colorado Springs Full time

    Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As a Level 1 Help Desk Technician, your impact goes beyond mere support; you'll be a catalyst, a thinker, and an integral part of a team that thrives on empowering others. About TeamLogic IT TeamLogic...

  • Level I Help Desk Technician

    2 weeks ago

    New Holland, United States Eberly Systems Full time

    Level I Help Desk Technician New Holland, PA Our Help Desk Technician will:Provide end users with on and off-site support by responding to phone calls, emails, and ticket submissionsTroubleshoot customer-reported incidentsPrepare new computers for deployment and work with users to set up replacement computers to optimize productivityContinually improve our...

  • Level I Help Desk Technician

    2 weeks ago

    New Holland, United States Eberly Systems Full time

    Level I Help Desk Technician New Holland, PA Our Help Desk Technician will:Provide end users with on and off-site support by responding to phone calls, emails, and ticket submissionsTroubleshoot customer-reported incidentsPrepare new computers for deployment and work with users to set up replacement computers to optimize productivityContinually improve our...

  • IT Help Desk Technician

    4 weeks ago

    Manhattan, New York, United States Two95 International Inc. Full time

    Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First...

  • Help Desk Technician

    4 days ago

    New York, United States CDW Full time

    Seeking Help Desk Technicians with work with a reputable, high-education client. This is a 6 month contract, onsite opportunity. Check below to see if you have what is needed for this opportunity, and if so, make an application asap. *Unable to sponsor for this role - No C2C* Responsibilities: Diagnose and resolve hardware, software, and network issues...

  • IT Help Desk Analyst

    4 days ago

    New York, United States Medix Technology Full time

    Job Title: Help Desk Support Technician Location: Carrollton, Texas Job Type: Full-time Job Description: We are seeking a skilled Help Desk Support Technician to join our dynamic team. As a Help Desk Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring smooth operation of computer systems,...

  • IT Help Desk Technician

    2 weeks ago

    New Orleans, United States RSDC Full time

    Job DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...

  • IT Help Desk Technician

    18 hours ago

    New Orleans, United States RSDC Full time

    RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...

  • IT Help Desk Technician

    2 weeks ago

    New Orleans, United States RSDC Full time

    Job DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...

  • IT Help Desk Technician

    2 weeks ago

    New Orleans, United States RSDC Full time

    RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...