Customer Service Representative

2 weeks ago

Escondido, United States SewingMachinesPlus.com, Inc. Full time

SewingMachinesPlus.com, Inc is currently seeking an experienced Customer Service Representative to join our team in Escondido, CA. Who we are: We are a family-owned company and have been involved in the sewing and vacuum business for over 40 years. We run a successful sewing machine and vacuum sales and service business with two locations in California. Our original store is located in San Marcos. Thanks to our wonderful customers, we expanded our original sales floor to over 10,000 square feet, built bigger classrooms, and work daily on updating our online shopping site. Summary Processes orders for material or merchandise received by mail, telephone, or personally from customers or company employees by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by the customer. Writes or types order forms, or enters data into a computer, to determine the total cost for the customer. Monitors inbound and outbound phone calls. Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. Computes price, discount, and shipping charges. Receives and checks customer complaints received via voicemail and email. Follows up with customers to communicate the process and options of returns, exchanges, and repairs. Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Cross-checks on the drop ship report. Transfers customer to a salesperson to discuss possible upgrades or additional sales. Responds to customer voicemail and email and determine the appropriate team member to assist. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Collects and researches data. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed. Cooperation - Exhibits tact and consideration; offers assistance and support to co-workers. Managing Customer Focus - Promotes customer focus. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Written Communication - Writes clearly and informatively. Personal Appearance - Dresses appropriately for position. Sales Skills - Maintains customer satisfaction; maintains records and promptly submits information. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time, or notifies the appropriate person with an alternate plan. Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed. Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently. Quality - Demonstrates accuracy and thoroughness. Quantity - Completes work in a timely manner. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience Associate's degree or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Order processing systems; Spreadsheet software and Word Processing software. Certificates, Licenses, Registrations None needed. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

  • Customer Service Representative

    3 weeks ago

    Escondido, California, United States SewingMachinesPlus, Inc. Full time

    Customer Service RepresentativeSewingMachinesPlus, Inc. is seeking a skilled Customer Service Representative to provide exceptional support to our customers.Key Responsibilities:Process customer orders and respond to inquiries in a timely and professional manner.Provide accurate and helpful information to customers regarding products, services, and...

  • Customer Service Representative

    2 weeks ago

    Escondido, California, United States SewingMachinesPlus, Inc. Full time

    Customer Service RepresentativeSewingMachinesPlus, Inc. is seeking a skilled Customer Service Representative to provide exceptional support to our customers.Key Responsibilities:Process customer orders and respond to inquiries in a timely and professional manner.Communicate with customers to resolve issues and provide solutions.Collaborate with production,...

  • Customer Service Representative

    2 weeks ago

    Escondido, California, United States Domino's Franchise Full time

    Domino's Pizza Customer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Domino's Pizza. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, taking orders, and ensuring every customer has a positive experience.Key...

  • Customer Service Representative

    4 weeks ago

    Escondido, California, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales team in achieving...

  • Customer Service Representative

    4 weeks ago

    Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service RepresentativeJob Summary: Sharecare is a leading digital health company that empowers individuals to manage their health. As an On-Site Customer Service Representative, you will be the primary point of contact for members and providers, providing exceptional customer service and support.Key Responsibilities:* Respond to...

  • Customer Service Representative

    3 weeks ago

    Escondido, California, United States 1-800-PLUMBER Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering calls and responding to customer inquiries...

  • Customer Service Representative- Insurance

    3 weeks ago

    Escondido, United States AAA - The Automobile Club Full time

    Customer Service Representative- Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our industry leading Insurance Call Center. Training is approximately 17 weeks long and is 100% onsite from 9:0 Customer Service Representative, Customer Service, Insurance, Representative, Retail

  • Customer Service Representative

    3 weeks ago

    Escondido, California, United States Ximena Rosas - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Ximena Rosas - State Farm Agent. As a key member of our team, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.Our ideal candidate will have a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Escondido, United States Cycles Consulting, inc. Full time

    Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Diego area. The position entails being the primary customer support for our contact-center. Success in this position requires that the Bilingual Customer Service Representative is able to work independently with little to no...

  • Customer Service Representative

    3 weeks ago

    Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service Representative Job Summary: Sharecare is seeking a highly skilled and customer-focused On-Site Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers through inbound calls, emails, and other...

  • Customer Service Representative

    3 weeks ago

    Escondido, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    23 hours ago

    Escondido, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 950 W Mission Av, Escondido, California 92025 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    2 weeks ago

    Escondido, United States Circle K Full time

    Circle K - 26746 Mountain Meadow Rd. [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    4 weeks ago

    Escondido, California, United States Merry Maids Full time

    Merry Maids - Customer Service RoleWe are seeking a skilled Customer Service Representative to join our team at Merry Maids. As a key member of our team, you will be responsible for:Key Responsibilities:Building rapport with prospective clients and sharing the benefits of our professional cleaning servicesEnsuring a great customer experience through...

  • Customer Service Representative

    3 weeks ago

    Escondido, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    1 week ago

    Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service Representative At Sharecare, we're dedicated to helping people manage their health and well-being. As an On-Site Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring our members receive the support they need. Job Summary: The ideal candidate will be...

  • Customer Service Representative

    3 weeks ago

    Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service RepresentativeJob Summary:The On-Site Customer Service Representative plays a vital role in delivering exceptional customer experiences for Sharecare members and providers. This position requires a high level of professionalism, courtesy, and effective communication skills to handle inbound calls, emails, and other...

  • Customer Service Representative

    4 months ago

    Escondido, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 950 W Mission Av, Escondido, California 92025 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    1 week ago

    Escondido, California, United States Sharecare Full time

    Job Title: Customer Service Representative Job Summary: Sharecare is a leading digital health company that helps people manage their health in one place. Our comprehensive virtual health platform is designed to optimize individual and population-wide well-being by driving positive behavior change. As a Customer Service Representative, you will be the first...

  • Customer Service Representative- Insurance

    2 weeks ago

    Escondido, United States AAA Full time

    AAA - 800 La Terraza Blvd [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively...