Hotel Front Desk Night Auditor

3 months ago


Raleigh, United States Homewood Suites Raleigh Full time
Description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today

Full Time & Part Time

Responsibilities

•Perform additional bookkeeping, administrative, and accounting procedures as required
•Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
•Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
•Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
•Make sure every hotel guest has a pleasant stay

Qualifications

•Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
•Proficiency with computers is required; experience with reservation and accounting software is desired
•Excellent customer service and communication skills are required
•Flexible overnight hours are required
•High school diploma or equivalent required; some college preferred

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