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VP Customer Relationships

3 months ago

Atlanta, United States Masabi Full time

VP Customer Relationships - Rewarding Work Strong leadership and teamwork mindset required Experience collaborating with executive leadership teams Experience building and mentoring high-performing teams Experience in relationship management and business development Track record of meeting revenue targets Experience negotiating complex contracts in transit industry Exposure to transit industry thought leadership Strategic thinking Responsibilities

Lead, mentor, and develop a team of Account Managers Negotiate contract extensions and renewals Define account-specific plans and consult on fare collection strategies Work with CEO and CFO to set revenue targets Identify untapped upselling and cross-selling opportunities Craft and implement robust strategies for agency engagement Build and maintain high-value customer relationships Act as senior escalation point for issue resolution Advocate for team and customers Develop team as thought leaders and strategic negotiators Unlimited Growth Potential Professional Development Opportunities Generous Compensation Qualifications

Strong leadership and teamwork mindset required Experience collaborating with executive leadership teams Experience building and mentoring high-performing teams Experience in relationship management and business development Track record of meeting revenue targets Experience negotiating complex contracts in transit industry Exposure to transit industry thought leadership Strategic thinking Responsibilities

Lead, mentor, and develop a team of Account Managers Negotiate contract extensions and renewals Define account-specific plans and consult on fare collection strategies Work with CEO and CFO to set revenue targets Identify untapped upselling and cross-selling opportunities Craft and implement robust strategies for agency engagement Build and maintain high-value customer relationships Act as senior escalation point for issue resolution Advocate for team and customers Develop team as thought leaders and strategic negotiators Benefits

Unlimited Growth Potential Professional Development Opportunities Generous Compensation Job summary Searching for a brilliant VP Customer Relationships Opportunity to develop productive skills... Strong leadership and teamwork mindset required

Job seniority: mid-to-senior level

Responsibilities • Lead, mentor, and develop a team of Account Managers • Negotiate contract extensions and renewals • Define account-specific plans and consult on fare collection strategies • Work with CEO and CFO to set revenue targets • Identify untapped upselling and cross-selling opportunities • Craft and implement robust strategies for agency engagement • Build and maintain high-value customer relationships • Act as senior escalation point for issue resolution • Advocate for team and customers • Develop team as thought leaders and strategic negotiators

Requirements • Experience collaborating with executive leadership teams • Experience building and mentoring high-performing teams • Experience in relationship management and business development • Track record of meeting revenue targets • Experience negotiating complex contracts in transit industry • Exposure to transit industry thought leadership • Hands-on experience in fare collection (desired)

Key Skills Needed • Leadership • Teamwork • Negotiation • Strategic thinking • Relationship management

Benefits • Unlimited Growth Potential • Professional Development Opportunities • Generous Compensation

Original job VP Customer Relationships - Rewarding Work posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs

Masabi makes city transport smarter by simplifying ticketing and streamlining fare collection, validation and management for transport providers across all modes of public transportation. We are at the forefront of the shift away from the cost and hassle of handling cash and issuing physical ticket media, enabling passengers to use what they have in their pockets to travel.Masabi has come a long way since launching the first mobile ticketing application with Chiltern Railways in 2007. Since then, we have gone on to revolutionise how the transport industry views ticketing. With the launch of our SaaS platform Justride in 2012, we began helping transport providers around the globe give their passengers a better journey experience and help reduce the cost of fare collection.Our cloud-based, multi-format platform, Justride, facilitates the use of various fare media, including mobile tickets, contactless credit cards, smartcards, paper barcodes and more. Once deployed, other transportation and best-of-breed can be added, building a MaaS (Mobility-as-a-Service) offering with the public transit agency at its core. Tickets can be sold via branded apps, web portals or SDKs integrated into 3rd party services; all linked together through the Justride back office.Our Justride platform has won numerous awards and is in use in over 150 locations worldwide, including New York, London, Boston, Las Vegas, Valencia, The Hague, Los Angeles, Melbourne, and many more. With an exciting industry-first mobile ticketing SDK, we are partnering with companies like Uber, Lyft, Transit, Moovit to enable the purchase of public transit tickets within leading mobility applications.Learn more at www.masabi.com Transportation, Software, Technology, Transport ticketing and payments, Transit agencies, Transit operators, Transport operators, Transport authorities, Smart Cities, Public Transit Company Specialties: mobile, ticketing, transport ticketing, mobile ticketing, mtickets, fare collection, Account-Based Ticketing, Open Payments, Fare Payments-as-a-Service, Fare Collection, AFC, Software Development, and Automated Fare Collection

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