it help desk intern

7 days ago


Columbia, Maryland, United States Columbia Association Full time

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. WHY YOU SHOULD APPLY? CA offers a positive and fun work environment; competitive pay; and a generous benefits package, including health, dental, and vision coverage; 401(k) retirement saving plan with CA contributing 6% of the team member's salary and more if eligible.

IT HELP DESK INTERN

Summary:

The Help Desk Support Intern will provide hardware and software support. The candidate will serve as a point of contact for various desktop and network support issues. Tasks include first-line response to hardware and software issues, assisting in the evaluation of new desktop equipment and peripherals, assisting in the evaluation of new desktop applications, installation of hardware, and deployment of new desktop hardware and software.

The position requires excellent customer service. Troubleshooting and problem-solving skills with desktops, laptops, printers, and other network devices is a must. In addition, the candidate must be able to work independently and as part of a team and communicate effectively.

Essential functions:

  • Provide excellent customer support and address customer issues to resolve them in a timely and efficient manner.
  • Help Desk Intern will be trained on or are currently knowledgeable in help desk functions, including:
  • Support Request systems and utilize it to track and update help desk tickets.
  • Provide end-user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e-mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
  • Maintain and update corporate-wide IT end-user documentation.
Additional responsibilities:
  • Effectively assist as a technical resource with all general support and infrastructure problems and projects.
  • Passionate about learning enterprise technology systems, processes and procedures.
  • Interact with team members in developing new service programs and in efficiently providing services offered.
  • Perform help desk duties including Call Center responsibilities & trouble ticket completion.
Qualifications and skills:
  • Prior intermediate skill and experience with Windows operating systems and Microsoft Products.
  • Must have a strong drive to provide excellent customer service with an awareness of
prioritization of tasks, stakeholders, and time.
  • Must have a good driving record and pass Columbia Association's defensive driving course.
Education:
  • High School Diploma or College level experience (Freshman, Sophomore, Junior, or Senior level)
Physical demands:
  • Ability to stand for long periods of time
  • Ability to bend, stoop, reach, and climb without any difficulty.
  • Lifting up to 50 pounds
Licenses, Certificates, etc.:
  • Must have a Maryland driver's license, a good driving record
  • Any CompTIA cert is a plus
Work environment:
  • Ability to work in an office setting.
  • Ability to drive to various facilities/locations to provide IT support. Personal vehicle access required.
  • Position may require extended hours including evenings and weekends.
Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA's mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That's why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.

Other details
  • Pay Type Hourly
  • Employment Indicator Internship
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