Help Desk Tier I Support Analyst

3 weeks ago


Columbia, United States KG Workforce Solutions, LLC Full time

KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.

Primary Responsibilities:

  • Serve as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes.
  • Research and troubleshoot questions and issues of systems and applications.
  • Ensure customer issues are fully resolved with a high degree of quality and customer service.
  • Provide support under the organization’s emergency plan.
  • Support teammates, other staff, senior managers, processes and procedures, and complete assigned tasks to ensure the success of the Customer Support department.

Requirements:

  • Associate Degree in Business or technical discipline, or equivalent job-related work experience.
  • Experience in a customer support/call center environment, including dealing with PC hardware and software, mainframe, and client-server computer systems.
  • Certified Help Desk Professional preferred.
  • Previous experience with HIPAA requirements is preferred.
  • Previous banking experience is a plus.
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
  • Strong customer service orientation with a desire to embrace technology as a means of improving service.
  • Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.
  • Hybrid work schedule. Must have the ability to work onsite in downtown Columbia, SC three days a week.
  • Authorization to work for any employer in the U.S. without current or future sponsorship.

This position is a long-term contract with the opportunity for renewals or possible permanent employment, depending on business needs and performance.



  • Columbia, United States KG Workforce Solutions, LLC Full time

    KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.Primary Responsibilities:Serve as the initial point of contact for internal and external...


  • Columbia, United States LCI-Lawinger Consulting Full time

    Job DescriptionJob DescriptionProvide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.  . Responsibilities:Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld,...

  • Data Analyst I

    4 weeks ago


    Columbia, United States Hansen Talent Group Full time

    Job DescriptionJob DescriptionHansen Talent Group is hiring a Data Analyst I to work with a large enterprise in Columbia, SC. What you'll do:Analyze current operational functions and offers and implements improvements. Maintain databases and extracts data for analysis. Run and review reports, analyzing results in support of operational functions.Work...


  • Columbia, United States PeopleCaddie Full time

    Job Description: Customer Service (Help Desk) Analyst | | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour Company: Mid Size Bank Location: Columbia, SC (Onsite) Position: Customer Service Analyst (Help Desk) Compensation: $20-25 per hour Duration: 6+months Start: April 22nd (Monday) Duties and Responsibilities: Receives, investigates...


  • Columbia, United States PeopleCaddie Full time

    Job Description: Customer Service (Help Desk) Analyst | | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour Company: Mid Size Bank Location: Columbia, SC (Onsite) Position: Customer Service Analyst (Help Desk) Compensation: $20-25 per hour Duration: 6+months Start: April 22nd (Monday) Duties and Responsibilities: Receives, investigates...


  • West Columbia, United States Prosyntix Full time

    **Customer Support Analyst .** ** Columbia, SC** Negotiable 462 Contract To Hire Prosyntix is currently recruiting for a Customer Support Analyst Role located in Columbia, SC. They are looking for a candidate that will provides quality support with a high degree of customer satisfaction on technical and operational requests/questions in a professional and...


  • Columbia, United States LCI - Lawinger Consulting, Inc. Full time

    Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. . Responsibilities: Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's,...

  • Hcpd Crime Analyst

    6 days ago


    Columbia, United States Howard County Full time

    **Howard County** Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. **Howard County Government** Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places...


  • Columbia, United States Actus Consulting Group Full time

    Japanese Bilingual Business Analyst Manager Expert - NYC Industry: IT Location: New York, NY Visa Sponsor: No Language: English: Business Level, Japanese: Native Level IT Company is seeking a Japanese Bilingual Business Analyst Manager Expert. The role is to assist TB Global Product team with its key initiatives related to transaction banking products of...


  • Columbia, United States Hansen Talent Group Full time

    Hansen Talent Group is hiring a Business System Analyst I to work with a large enterprise in Columbia, SC. This is a hybrid opportunity and will require 2 days/week onsite.   What you'll do: Define customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort...


  • Columbia, United States Focused HR Solutions Full time

    This position is a 100% on-site in Columbia, SC.  Our direct client has an opening for a Desktop Support Technician position. This position is for 12+ months, with option of extension, and will be worked 100% onsite in Columbia, SC. (Candidate must work EST business hours). If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY...


  • Columbia, United States Focused HR Solutions Full time

    This position is 100% on-site in Columbia, SC.  Our direct client has an opening for a Desktop Support Technician position. This position is for 12+ months, with the option of extension and will be worked 100% onsite in Columbia, SC. (Candidate must work EST business hours). If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY...


  • Columbia, Maryland, United States University of Maryland Medical System Full time

    Job Description I. General Summary Under limited supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests. II. Principal Responsibilities and Tasks The following statements are intended to describe...


  • Columbia, United States Frequentis Full time

    Job Description: IT Helpdesk Support Specialist (ONSITE)Job Duties Summary: The successful candidate will be responsible for installation, administration and support of internal company software applications and hardware, troubleshooting computer problems, determining source, and advising on appropriate action, monitoring network connections and supporting...


  • Columbia, United States Frequentis Full time

    Job Description: IT Helpdesk Support Specialist (ONSITE)Job Duties Summary: The successful candidate will be responsible for installation, administration and support of internal company software applications and hardware, troubleshooting computer problems, determining source, and advising on appropriate action, monitoring network connections and supporting...


  • Columbia, United States Advanced Automation Consulting Full time

    Job DescriptionJob DescriptionHybrid/remote (3 days on site) position in Columbia, SC.AAC is seeking a Customer Support Analyst for our client working on-site in Columbia, SC.Description:Provides quality support with a high degree of customer satisfaction on technical and complex operational systems requests/questions in a professional and timely manner....


  • Columbia, United States Eurofins USA BioPharma Services Full time

    Job Description Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Eurofins BPT-Columbia is looking for an Application Support Analyst, to join our team located in Columbia, Missouri. The Application Support Analyst delivers support to end-users in a laboratory environment on different types...


  • Columbia, United States Socket Full time

    Job Type Full-time, Part-time Description SUMMARY: This is an entry-level Technical Support Representative position. This role will provide quality technical support to current Socket customers via phone, fax, and email. Responsibilities included troubleshooting, problem solving, documentation of customer interaction, new user setups and contributing to the...


  • Columbia, United States Socket Telecom, LLC Full time

    Job DescriptionJob DescriptionDescription:SUMMARY: This is an entry-level Technical Support Representative position. This role will provide quality technical support to current Socket customers via phone, fax, and email. Responsibilities included troubleshooting, problem solving, documentation of customer interaction, new user setups and contributing to the...


  • Columbia, United States Socket Telecom, LLC Full time

    Job DescriptionJob DescriptionDescription:SUMMARY: This is an entry-level Technical Support Representative position. This role will provide quality technical support to current Socket customers via phone, fax, and email. Responsibilities included troubleshooting, problem solving, documentation of customer interaction, new user setups and contributing to the...