Customer Service Representative

1 month ago

Phoenix, United States JR McDade Company Full time

Job Type

Full-time

Description

JOB SUMMARY

Customer Service Reps are responsible for timely and accurate project documentation, communication, and implementation of warranty repairs for residential flooring projects after close of escrow. Customer Service Reps serve both internal and external customers: Prioritizing customers' needs first are key to maintaining a positive relationship with builders and trade partners.

Successful candidates are flexible, kind, helpful, open-minded, and display strong customer service skills. Must be able to work in a fast-paced and changing environment. Attention to detail, ability to work as part of a team, willingness to take direction, learn from others, and have a strong mutual respect for customers and co-workers alike is mandatory.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Work closely with trade partners and Service Technicians to set, maintain, and update projectschedules.
  • Generate clear and concise work orders and communicate full scope to Service Technicians,production teams, and trade partners.
  • Interpret work orders received from trade partners and respond accordingly.
  • Approve material procurement to Purchasing teams. Monitor and confirm all material receivedprior to repair date.
  • Prepare for and resolve unexpected circumstances such as product delays and failure, addedscope, scheduling challenges, etc.
  • Communicate technical information, progress, and expectations to builders, customers,production teams, and other trade partners throughout process of repair.
  • Build a strong rapport with customers and trade partners.
SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • None
Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Two years of relevant administrative, marketing, or executive level assisting experience.
  • A background in customer service is emphasized
  • Ability to read, comprehend, write, and speak clearly
  • Proficient in all Microsoft Products: Outlook, Excel, Word
  • General understanding of computer operations
  • Understand and implement basic math skills
  • Infallible attendance and impeccable work ethic
  • A background in construction and the interior finishes industry (flooring, cabinets, countertops) is beneficial but not required.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions:
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands, handle or feel objects, type and use a mouse; reach with hands and arms, and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The work environment characteristics described here represent those employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions:
  • While working, the employee will be at their own desk in a shared workspace. The employee is required to interact often with others in their work area for the purpose of collaboration and easy communication. The employee will also interact with others outside their work areas to collaborate with and provide assistance to our field crews, production team, and other departments as needed. High phone call and email volume is common, and the employee will be required to respond to all customers in a timely manner.
OUR BENEFITS
  • Health Insurance (Medical, Prescription, Dental, and Vision)
  • Life Insurance
  • Disability Insurance
  • Paid Holidays and Time Off
  • 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

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