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Customer Service Representative

2 months ago

Phoenix, United States Upgrade, Inc. Full time
:

Our Customer Service team is hiring for Customer Service Representatives. We are looking for detailed-oriented individuals to assist our customers over the phone with the loan application process from start to finish, including reviewing financial and identifying documents, assisting applicants over the phone, gathering additional documents and following up with applicants to verify financial information to recommend a decision for the loan application. Our customer service representatives also assist with answering questions about Upgrade products, assisting customers with troubleshooting and technical assistance while delivering world class customer service. This is a dynamic role partnering with our customers to provide a best in class experience. Upgrade's Customer Service Representatives work on a world-class team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a self-starter, go-getter, and customer service guru.

Pay: $20.00/ hour


What You’ll Do:

Provide excellent customer service to inbound and outbound calls, totaling 100+ calls per dayAnswer continuous inbound calls in the following departments: Customer Service, Application by Phone, and VerificationsBe an expert on our products and processesAdapt to changing policy and procedures on a constant basis while maintaining high quality to your workReview financial documents submitted by the borrowerVerify and calculate customer incomeDetect suspicious and fraudulent loan applicationsMeet and/or exceed production, quality, and customer service goals

What We Look For:

1+ years of customer service experience required6+ months of high volume call center experience requiredHigh school diploma or equivalentTeam oriented mindsetAttention to detailExcellent verbal and written communication skillsAbility to multitaskStrong problem solving and analytical skillsAbility to thrive in a changing and fast-paced environmentProficiency with Excel, Word, and OutlookReliability and people-oriented approach in your work ethic


Nice to Have:

Financial services experienceKnowledge of Zendesk or other CRM applications is a plus

What We Offer You: 

Great open office spacePaid time off (PTO)401K matchingComprehensive benefits package: Medical, dental, vision, life insurance & disabilityConveniently located in the heart of Downtown Phoenix close to light rail and public transportationPaid parking or platinum passNew Hire Training ProgramWellness Incentive ProgramKitchen fully stocked with snacks and beverages

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