Customer Service Representative

4 weeks ago

Phoenix, United States Trulite Glass and Aluminum Solutions Full time

**Temporary -Customer Service Representative**

**What Brought You Here**:

- Total compensation pay range will be determined based on experience
- Shift Days and Hours 8am-5pm Monday-Friday***

**Who You Are**:
Career driven individual that provides customer service support to the organization by telephone, fax, or central workflow systems by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and

**What You Will Be Doing**:
This position is as a Trulite Customer Service Representative. Some of the duties will include but not limited to:

- Maintaining customer relations by assuring customer deliveries and issues are resolved.
- Developing customer relationships and relaying pertinent order information to customers.
- Coordinating with other departments to provide service to customers.
- Interacting with Production, Distribution and Credit departments where customer contact is prime responsibility, entering orders as demand dictates as an additional responsibility.
- Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service.
- Uses a desktop terminal to retrieve customer information, status information about orders, and to assist customer with order changes.
- Follows up on inquire. Works closely with expeditor in production control regarding deliveries of scheduled shipments.
- Handles the needs of sales representatives and customers.
- Prepares RGA (return goods memo) to be given to distribution for credit to be issued, once materials have been verified.
- Business Contacts: Responsible for maintaining good customer relations. Generally, deals with representatives and customers concerning matters that require some tact and resourcefulness.

**Skills You Bring**:

- Associates Degree or equivalent education/experience.
- 2 years of Inside Sales experience in an Industrial environment.
- Experience in a glass manufacturing setting a plus.
- Must have typing skills and knowledge of Windows based pc environment necessary (15-30 wpm).

**Why Trulite**:
**Trulite** offers the most comprehensive benefit coverage in the industry. We give our employees **immediate access** to **health, dental, vision and life insurance benefits**, as well as provide **short/long-term disability** coverage to protect you financially if injured on the job.

We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program.

Stay with us for a year and your **401k employer match is 100% vested **and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their **Health Savings Account**. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also **vested immediately at 100%,** improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why **Trulite** values you as an employee and how we will help you achieve financial independence.

**_We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique._

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