We have other current jobs related to this field that you can find below

  • Bilingual Spanish Speaking

    2 weeks ago

    Tampa, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer...

  • Bilingual Spanish Speaking

    1 month ago

    Tampa, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies....

  • Bilingual Spanish Speaking

    1 month ago

    Tampa, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer...

  • Bilingual Spanish Speaking

    4 weeks ago

    Tampa, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer...

  • Corporate Social Responsibility

    2 days ago

    Tampa, United States RaiZan Solutions Full time

    Job DescriptionJob DescriptionPosition OverviewRaizan Solutions LLC is seeking a CSR Consultant for their client in Tampa. This role presents an excellent opportunity to design and lead Corporate Social Responsibility (CSR) initiatives within a global organization. The successful candidate will play a key role in promoting a collaborative environment,...

  • Spanish Bilingual Customer Service Lead

    20 hours ago

    Tampa, Florida, United States Fifth Third Full time

    Enhance Banking Experience at Fifth ThirdGENERAL FUNCTION:Deliver exceptional customer service to clients regarding daily banking activities, addressing questions, and resolving issues in alignment with Fifth Third Bank's policies. Direct clients to the suitable business partner for products and services identified during interactions. Operate in a capacity...

  • Corporate Social Responsibility

    7 days ago

    Tampa, United States Genesis Aspire Partners Full time

    Job DescriptionJob DescriptionOverview:As a Corporate Social Responsibility (CSR) Consultant at our organization, you will play a critical role in developing, implementing, and managing CSR strategies and initiatives. You will be responsible for driving sustainable business practices, engaging with stakeholders, and ensuring compliance with ethical standards...

  • Bilingual Spanish Customer Service Lead

    22 hours ago

    Tampa, Florida, United States Fifth Third Full time

    Enhance Banking Experiences at Fifth ThirdGENERAL FUNCTION:Deliver exceptional service to clients regarding their daily banking needs, resolving inquiries and issues in alignment with Fifth Third Bank's standards. Collaborate with relevant departments to identify and recommend suitable products and services based on customer interactions. Operate in a...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States Sharecare Full time

    Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities...

  • Client Relations Specialist

    18 hours ago

    Tampa, Florida, United States Invitation Homes Full time

    Company OverviewInvitation Homes is a dynamic and rapidly growing organization, specializing in high-quality rental homes in sought-after communities across the United States. As the leading home leasing enterprise in the nation, we manage approximately 80,000 properties, ensuring that our residents enjoy move-in ready accommodations that are clean, safe,...

  • Retail Personal Banker Associate I

    1 month ago

    Tampa, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations...

  • Float Personal Banker I

    1 month ago

    Tampa, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week onboarding and education program that includes rotations in operations and...

  • Retail Personal Banker Associate I

    1 month ago

    Tampa, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week onboarding and education program that includes rotations in operations and...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States FPI Management Full time

    We have Full time positions available at our Customer Service Center. We are looking for dynamic, hard-working professionals ready to grow with us. English and Bilingual positions are available. Working with us means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, we believe in growing the...

  • Healthcare CSR- Fire Protection Industry

    3 months ago

    Tampa, United States Summit Companies Full time

    Job DescriptionJob DescriptionAre you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire National...

  • Healthcare CSR- Fire Protection Industry

    2 months ago

    Tampa, Florida, United States Summit Fire Consulting Full time

    Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire National Consulting may be right for you Summit...

  • Healthcare CSR- Fire Protection Industry

    3 months ago

    Tampa, United States Summit Fire Consulting Full time

    Are you interested in working for the nation's leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire National Consulting may be right for you! Summit...

  • Float Personal Banker I

    2 months ago

    Tampa, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Retail Personal Banker Associate I

    2 months ago

    Tampa, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Float Personal Banker I

    2 months ago

    Tampa, United States Fifth Third Bank Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in...

Lead CSR/Teller

1 month ago

Tampa, United States Fifth Third Full time
Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Customer Service:
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
  • Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Bank Operations/Transactions:
  • Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
  • Cash withdrawal and check signing approvals.
  • Approval of ace transactions.
  • Night deposits.
  • Dual Key Process.
  • Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
  • Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
  • Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
  • Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.
  • Help to identify any other CSRs who are capable of training new staff members.
  • As Lead, monitor the operation behind the CSR line.
  • Delegate work and take issues to Customer Services Manager as needed.
  • As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
  • Consistently meet or exceed sales referrals as set by management.
  • Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
  • Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
  • Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.
SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High school diploma/GED.
  • Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
  • Ability to demonstrate advanced math functions.
  • Must have the ability to interact comfortably and confidently with the public.
  • Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
  • Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
  • Must demonstrate the ability to establish self as a leader.
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
  • Need to have flexibility in scheduling.


Lead CSR/Teller - Anderson Road - Full Time

LOCATIONTampa, Florida 33625

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.