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Sales Manager 2 Centralized Extended Hours
1 month ago
Marriott Sales Manager 2 Centralized Extended Hours Location: Pierre, South Dakota Additional Information: Remote position focused on group sales opportunities. Previous sales experience. Nights + Weekends, EST preferred. Job Number: 24138318 Job Category: Sales & Marketing Schedule: Full-Time Located Remotely? Yes Relocation? No Position Type: Management JOB SUMMARY Handles customer inquiries and lead requests for groups (e.g., Full Service and MSB, 10-99 peak room nights) within predefined Group Sales parameters. Works with customers to align preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Processes business correspondence and creates contracts and other related booking documentation as required. CANDIDATE PROFILE Education and Experience: Required: High school diploma or GED; 2 years experience in sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: 2 years experience selling group business, either at a property or in a sales office. Knowledge of property operations, Food and Beverage (F&B). Knowledge of the group sales process for all brands and how to close a sale. Team-based selling experience. Hospitality Management Degree. CORE WORK ACTIVITIES Handles customer inquiries and leads requests for groups (e.g., Full Service and MSB, 10-99 peak room nights). Responds in a timely manner to incoming group/catering opportunities within predefined Group Sales parameters. Refers opportunities to appropriate sales associate if business is outside these parameters. Works with customers to align preferences with brand needs and actively up-sells each business opportunity. Verifies that business is turned over properly for quality service delivery. Maintains customer loyalty by delivering service excellence throughout each customer experience. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Works collaboratively with other sales channels to ensure coordinated efforts. Understands the overall market and how to sell against competitors. Closes the best opportunities for each property based on market conditions. Executes and supports operational aspects of business booked. Transfers accurate, complete, and timely information to property in accordance with brand standards. Implements process improvements and best practices. Processes business correspondence and creates contracts and other related booking documentation as required. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Drives customer loyalty through excellent customer service throughout the sales process. Builds and strengthens relationships with existing and new customers. Establishes clear expectations for customers and properties throughout the sales process. Effectively resolves guest issues that arise as a result of the sales process. Compensation and Benefits The pay range for this position is $22.97 to $41.34 per hour. In addition, the position is eligible for a quarterly bonus. Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and are eligible to receive a minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, and other benefits. Benefits are subject to terms and conditions. Application Deadline: 14 days after the date of this posting, August 07, 2024. Preferred Time Zone: EST This posting supports the U.S. Group Sales Office as a full-time position with workplace flexibility including weekday evening and/or weekend schedules. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. Marriott International is the world’s largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. #J-18808-Ljbffr
