Employee Relations Manager

3 weeks ago

Sunnyvale, United States Intuitive Full time
Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Functions of the Role:

As a member of the People Solutions team, the Employee Relations Manager will be responsible for partnering with HR leaders and the Legal team to provide ongoing coaching and guidance on matters such as, but not limited to, HR compliance, general performance issues, corrective actions, basic policy violations, involuntary exits, and other bespoke/non-standard employment matters as needed to support the business. This role is responsible for conducting in-depth investigations in response to escalations across the business related to topics such as performance, co-worker disagreements, etc. Providing guidance to ensure efficient and effective resolution of complex discrimination, harassment, and ethics investigations while maintaining strict confidentiality . The position will work in close partnership with the Employment Legal team to escalate allegations and concerns that pose substantial risks to the company. Responsible for identifying barriers and mitigating risks when it comes to compliance with local, state, and federal laws.

Role and Responsibilities:
  • Conduct delicate, high-profile and complex internal investigations for behavioral/workplace culture issues and as needed misconduct in a timely manner applying appropriate investigation plan, interviewing techniques with supporting documentation and outcome/conclusion summary.
  • Partner with the Legal team for issue escalation and training of HR team members in conducting thorough investigations.
  • Identify areas of opportunity for compliance education and training for managers and business managers and partner with COEs to develop and deliver training, as needed.
  • Contribute to various HR Projects and guide project team in adhering to data and process compliance.
  • Assist with audits of HR policies, job descriptions, employment agreements, proprietary and confidentiality agreements, and employee handbooks to ensure compliance with applicable local laws.
  • Provide investigation case and issue trend data and actionable feedback to Legal, HRBP teams, and senior people to reduce overall risk in the organization.
  • Conduct ER metrics and trend investigation with proactive recommendations on policies and programs to address cases, trends, and/or topics.
  • Drive the evolution and improvement of the framework (process, tools, guides, etc.) for managing internal allegations and claims, conducting and appropriately reporting and documenting employee relations investigations.
  • Partner with HR Business People and employment counsel on crucial employee relations matters with regards to employee complaints, grievances, and disputes.
  • Assists in the development, roll out, interpretation and updating of ER processes/programs to global organization.
  • M&A support (synergies, policy harmonization, etc.)
  • Case Management for ER cases, including completing in a timely, but thorough manner and case entry/tracking
  • Advise and consult with HR, business leaders, and employment counsel on position eliminations, and policy interpretation.
  • Coach and influence HR Business Leaders on interventions required for people, managers, and teams on preventing employee relations risks
  • Facilitate trainings to build employee relations skills among HR community and managers.
  • Guide and train managers in overall performance management concepts in alignment with company philosophy, practices, and processes.
  • Help promote knowledge, understanding, and compliance regarding company policy and relevant employment laws through coaching, presentations, and training.
Qualifications

Skills:
  • Expertise in employee relations investigations, provide a customer-first approach to work, and thrive in a fast-paced business environment.
  • Knowledge of applicable country laws, regulations, and statutes related to employment, benefits, and HR compliance (e.g., EEO, Data Privacy, FLSA, EPA, FMLA)
  • Consultative, coaching, counseling, and conflict resolution skills; ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
  • Knowledge of best practices regarding performance management, progressive discipline, and performance improvement plans
  • Proven experience in managing multiple projects with proven time management and prioritization skills
  • Proven ability to manage conflict/challenge thinking to diffuse employee related issues, concerns, and situations
  • Proven business acumen, excellent decision-making, and root cause/analysis skills
  • Excellent attention to detail and excellent verbal and written communication skills, including the ability to write cohesive emails, summaries, and investigations plans/reports
  • Proven problem-solving skills, critical thinking, and intuitive sense of business acumen
  • Excellent self-initiative and prioritizing abilities; comfortable with ambiguity and change
  • Ability to interface partner with and influence different levels of the organization to achieve results.
  • Ability to proactively share a point of view, appropriately challenge assumptions, and take initiative
  • Ability to assess sensitive and complex employee relations issues in a confidential, objective, and systematic manner and ability to assess when they should be handed over to legal team.
  • Ability to exercise judgement, while balancing time constraints and need for resolution.
Education and Experience:
  • Bachelor's degree, preferred
  • 10+ years of progressive HRBP/employee relations/compliance experience
  • 5+ years leading employee relations related investigations
  • Experience in medical device, life sciences or related industry, preferred
  • Experience working with case management software
  • Locally relevant language, as required by geography


Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

  • Employee Relations Manager

    2 months ago

    Sunnyvale, United States Intuitive Surgical Full time

    Job DescriptionPrimary Functions of the Role:As a member of the People Solutions team, the Employee Relations Manager will be responsible for partnering with HR leaders and the Legal team to provide ongoing coaching and guidance on matters such as, but not limited to, HR compliance, general performance issues, corrective actions, basic policy violations,...

  • Employee Relations Manager

    2 months ago

    Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Functions of the Role:As a member of the People Solutions team, the Employee Relations Manager will be responsible for partnering with HR leaders and the Legal team to provide ongoing coaching and guidance on matters such as, but not limited to, HR compliance, general performance issues, corrective actions, basic policy violations,...

  • Employees Relations Advisor

    4 weeks ago

    Sunnyvale, United States TalentBurst Full time

    Employees Relations Advisor Sunnyvale, CA - Hybrid (Hybrid - Requires 2-3 days onsite in a week) 7+ Months As part of the global team, the ER Advisor is responsible for employee and manager consultation, coaching and advising to resolve talent related concerns and leading internal investigations. In addition to consultation, the role may need to field...

  • Employees Relations Advisor

    3 weeks ago

    Sunnyvale, United States TalentBurst Full time

    Employees Relations Advisor Sunnyvale, CA - Hybrid (Hybrid - Requires 2-3 days onsite in a week) 7+ Months As part of the global team, the ER Advisor is responsible for employee and manager consultation, coaching and advising to resolve talent related concerns and leading internal investigations. In addition to consultation, the role may need to field...

  • Employees Relations Advisor

    1 week ago

    Sunnyvale, California, United States TalentBurst Full time

    Employees Relations Advisor Sunnyvale, CA - Hybrid (Hybrid - Requires 2-3 days onsite in a week) 7+ Months As part of the global team, the ER Advisor is responsible for employee and manager consultation, coaching and advising to resolve talent related concerns and leading internal investigations.In addition to consultation, the role may need to field routine...

  • Employee Relations Advisor

    4 weeks ago

    Sunnyvale, United States The Norland Group Full time

    Job DescriptionJob DescriptionTITLE: Employee Relations Advisor LOCATION: Sunnyvale CA DURATION: 6month contract  PAY: $56.00                  **BACKGROUND CHECK AND DRUG TEST IS REQUIRED*As part of the global team, the ER Advisor is responsible for employee and manager consultation, coaching and advising to resolve talent related concerns...

  • Director, Employee Relations Global

    3 days ago

    Sunnyvale, United States Intuitive Surgical Full time

    Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...

  • Director, Employee Relations Global

    3 weeks ago

    Sunnyvale, United States Intuitive Surgical Full time

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...

  • Director, Employee Relations Global

    18 hours ago

    Sunnyvale, CA, United States Intuitive Surgical Full time

    Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...

  • Developer Relations Lead

    7 days ago

    Sunnyvale, United States aixplain Full time

    Is your first language Python? Do frameworks like Pytorch and langchain excite you to build? Are you usually the center of attention at a geekfest? Then we invite you to join a team of industry Engineering and Science leaders to achieve our vision of empowering innovation through state-of-the-art artificial intelligence and machine learning. We are seeking a...

  • Community Relations Representative

    2 days ago

    Sunnyvale, United States Apartments - On-Site (Apt OnSite) Full time

    **Position Summary**: Assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood (“operating unit”). Serves as the first point of contact for resident interactions on-site. Assists with all inquiries including resident requests, move-in/outs, transfers, renewals,,, evictions...

  • Customer Relations Representative

    18 hours ago

    Sunnyvale, United States JACKLYN DINH - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Relations Representative

    4 weeks ago

    Sunnyvale, United States JACKLYN DINH - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Relations Representative

    3 weeks ago

    Sunnyvale, United States JACKLYN DINH - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Construction Manager

    7 days ago

    Sunnyvale, United States Orion International Full time

    Title: Construction Manager – High Density Location: Sunnyvale and San Mateo Schedule: M-F Days Compensation: $90k-$105k base salary, depending on experience, plus Bonus ($900/unit closing, $200/survey rating of 9 or 10 - split between assigned CMs) Benefits: Comprehensive Benefits Package includes 401(k) with 5% matching, Profit Sharing,...

  • Business Management Manager 1

    2 weeks ago

    Sunnyvale, United States Northrop Grumman Full time

    **Requisition ID: R10152662**: - ** Category**: Business Management - **Location**: Sunnyvale, California, United States of America - **Clearance Type**: None - **Telecommute**: Yes-May consider hybrid teleworking for this position - **Shift**: 1st Shift (United States of America) - **Travel Required**: Yes, 10% of the Time - **Relocation Assistance**:...

  • Cafe Manager

    1 month ago

    Sunnyvale, United States Compass Group USA Inc Full time

    Bon Appetit Position Title: Cafe Manager Salary: $85K - $87,550/year Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or...

  • Cafe Manager

    3 weeks ago

    Sunnyvale, United States Compass Group USA Inc Full time

    Bon Appetit Position Title: Cafe Manager Salary: $85K - $87,550/year Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or...

  • Cafe Manager

    3 weeks ago

    Sunnyvale, United States Compass Group USA Full time

    Bon Appetit Position Title: Cafe Manager Salary: $85K - $87,550/year Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or...

  • Construction Manager

    1 week ago

    Sunnyvale, United States Orion Talent Full time

    Description Title: Construction Manager - High Density Location: Sunnyvale and San Mateo Schedule: M-F Days Compensation: $90k-$105k base salary, depending on experience, plus Bonus Benefits: Comprehensive Benefits Package includes 401(k) with 5% matching, Profit Sharing, Health/Dental/Vision, HSA/FSA, Life Insurance, 23 days of Paid Time Off, Paid Holidays....