Employee Relations Manager

3 weeks ago

Sunnyvale, United States Intuitive Surgical Full time
Job Description

Primary Functions of the Role:

As a member of the People Solutions team, the Employee Relations Manager will be responsible for partnering with HR leaders and the Legal team to provide ongoing coaching and guidance on matters such as, but not limited to, HR compliance, general performance issues, corrective actions, basic policy violations, involuntary exits, and other bespoke/non-standard employment matters as needed to support the business.  This role is responsible for conducting in-depth investigations in response to escalations across the business related to topics such as performance, co-worker disagreements, etc. Providing guidance to ensure efficient and effective resolution of complex discrimination, harassment, and ethics investigations while maintaining strict confidentiality . The position will work in close partnership with the Employment Legal team to escalate allegations and concerns that pose substantial risks to the company. Responsible for identifying barriers and mitigating risks when it comes to compliance with local, state, and federal laws.

Role and Responsibilities:

  • Conduct delicate, high-profile and complex internal investigations for behavioral/workplace culture issues and as needed misconduct in a timely manner applying appropriate investigation plan, interviewing techniques with supporting documentation and outcome/conclusion summary.
  • Partner with the Legal team for issue escalation and training of HR team members in conducting thorough investigations.
  • Identify areas of opportunity for compliance education and training for managers and business managers and partner with COEs to develop and deliver training, as needed.
  • Contribute to various HR Projects and guide project team in adhering to data and process compliance.
  • Assist with audits of HR policies, job descriptions, employment agreements, proprietary and confidentiality agreements, and employee handbooks to ensure compliance with applicable local laws.
  • Provide investigation case and issue trend data and actionable feedback to Legal, HRBP teams, and senior people to reduce overall risk in the organization.
  • Conduct ER metrics and trend investigation with proactive recommendations on policies and programs to address cases, trends, and/or topics.
  • Drive the evolution and improvement of the framework (process, tools, guides, etc.) for managing internal allegations and claims, conducting and appropriately reporting and documenting employee relations investigations.
  • Partner with HR Business People and employment counsel on crucial employee relations matters with regards to employee complaints, grievances, and disputes.
  • Assists in the development, roll out, interpretation and updating of ER processes/programs to global organization.
  • M&A support (synergies, policy harmonization, etc.)
  • Case Management for ER cases, including completing in a timely, but thorough manner and case entry/tracking
  • Advise and consult with HR, business leaders, and employment counsel on position eliminations, and policy interpretation.
  • Coach and influence HR Business Leaders on interventions required for people, managers, and teams on preventing employee relations risks
  • Facilitate trainings to build employee relations skills among HR community and managers.
  • Guide and train managers in overall performance management concepts in alignment with company philosophy, practices, and processes.
  • Help promote knowledge, understanding, and compliance regarding company policy and relevant employment laws through coaching, presentations, and training.

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