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Customer Service

1 month ago

Tacoma, United States Elevate Sporting Full time

Elevate Sporting goods in Tacoma is a local family owned and operated New and Used sporting goods store. We focus a lot on our hockey and skating community but we also buy, sell, consign and trade all different types of sporting goods. As a smaller family owned sporting goods retailer we are focused on giving exceptional customer service and we pride ourselves in creating a great local shopping atmosphere in store.

Our team highly values building long term professional relationships in all facets of our business.

The Lead position is to learn our culture our business and to develop into a higher level leadership role in the future. The Lead would assists in the leading of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store. As needed to achieve success, a Lead is responsible for motivating sales , overseeing some day-to-day operations and maintaining up to date promotional material. This position helps supervise and train others in shop while holding them accountable for certain processes and operations during their shift. The Lead can potentially be involved in training in other areas/locations within the company. Leads will always act in accordance with Elevate Sporting’s policies, practices, and core values.

The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.

RESPONSIBILITIES would include but not be limited to:

Ensuring high levels of customer service/satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide an excellent experience for every customer.

Assist in motivating the sales team to meet sales objectives and loss prevention goals by training and mentoring staff

Assist in coaching and counseling associates, monitoring and reviewing sales results

Assist in leading associates to drive a culture that maximizes store productivity and profitability

Fitting customers with equipment and proper sporting goods

Resolve customer concerns and complaints in a timely and professional manner

Ensure that visual and operational elements are consistent with company standards

Protect company assets through effective inventory control and loss prevention practices

Builds professional relationships with every customer and potential customer by asking open-ended questions that will help assess their needs

Ability to learn, maintain and share expertise of products, industry and trends.

Contributes to a positive, productive and passionate work environment every shift

Needs to be able to work evenings and weekends.

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE

Must be at least 18 years of age

High school diploma required

One or more years of experience working in a retail sales environment, ideally in a leadership role

QUALIFICATIONS

Ability to lead in a fast-paced, rapidly changing, Customer facing environment

Excellent customer service, communication, and interpersonal skills

Ability to work a rotating schedule, including evenings and weekends

Ability to follow instructions presented in written, oral or diagram form

Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus

Enthusiastic and passionate about sports and sporting goods.

Able to unconditionally deliver exceptional customer service.

Must be able to lift at least 50 pounds.

Disciplined and focused on results and operational excellence

Must be proactive and Initiate completion of tasks or activities without necessary supervision

Computer skills.

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