Lead Contact Representative
4 weeks ago
Social Security Administration
Lead Contact Representative (Lead Debtor Contact Rep)
Birmingham ,
Alabama
Apply Now
Summary LOCATION: This position is located in SSA, Southeastern Program Service Center, Debt Management Section, Debtor Contact Unit, 1200 Rev Abraham Woods Jr Blvd., Birmingham Alabama 35285. TOUR OF DUTY: Monday through Friday - 8 hours per day. Selectee should be available to work either the early shift (7:30 a.m. and ending at 4:00 p.m.) OR the late shift (9:30 a.m. and ending at 6:00 p.m.) TYPE OF POSITION: This position is being filled on a permanent basis. Responsibilities The position description number for this position is 04D0360. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search The Lead Debtor Contact Representative provides guidance and assistance to Contact Representatives and assists in the coordination and control of workflow of the Debtor Contact Unit. Distributes and balances workloads among employees in accordance with established workflow, assures timely accomplishment of the assigned workload and assures that each employee receives a fair share of the workload. Advises Contact Representatives of appropriate techniques for contacting debtors, answers questions and refers highly technical inquiries to the supervisor or higher-level analysts. Provides instructions on changes in technical procedures and methods affecting work processing. Resolves differences in the interpretation of policies and procedures. Performs quality checks of the work for accuracy and compliance with procedures. Advises employees of any inconsistencies found. Trains new Contact Representatives and provides refresher training for journeymen employees as well. Advises manager of employees' progress in training. Requirements Conditions of Employment All application materials must be received by the closing date. Applicants must be in good standing. Applicants must have a fully successful rating of record. Official Personnel Folders will not be reviewed. Requests for copies of application documents will not be accepted. All application forms submitted become the property of SSA Human Resources. Qualifications Applicants must have 52 weeks of specialized experience at the GS-6 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. GS-7: Example of specialized experience include knowledge of Social Security laws, regulations, policies, and automated applications used to effectuate the full range of RSDI and SSI overpayment recovery; reviewing the work of others for technical accuracy and conformance with Social Security laws, regulations, policies and procedures; providing technical guidance to other employees; developing or conducting training and assisting the supervisor/manager in carrying out the work of the unit. Qualification requirements must be met by the closing date of this announcement. Applicants for promotion must have 52 weeks at GS-6. Time in grade requirement must be met by the closing date of this announcement. Education There is no substitution of education at the GS-7 grade level. Additional Information Position to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection. This is a bargaining unit position, represented by AFGE. NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration. Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration. LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay. OTHER NOTES: This is not a career ladder position, GS-7 is the full performance level. This position may be eligible for telework as determined by agency policy. Relocation expenses will not be paid. This is a (5/5c) moderate risk public trust position. The selected employee will be required to complete a Standard Form 85p, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
#J-18808-Ljbffr
-
Contact Center Service Representative
2 months ago
Buffalo, United States M&T Bank Full time**Contact Center Service Representative- Retail** **Location:** **Buffalo, NY . Candidate must be able to report into our office located in Buffalo, NY. Hybrid eligibility determined based on consistent successful performance.** **** **Hours:** **Must have open availability to work 8 hour shifts 5 days per week between the hours of 6:00am - 9:00pm Monday...
-
Contact Center Service Representative
1 month ago
Buffalo, United States M&T Bank Full timeServes as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and/or services and provides solutions for common customer r Representative, Customer Service, Service, Skills, Retail, Banking
-
Buffalo, United States M&T Bank Full timeServes as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and services, and provides solutions for common customer req Representative, Bilingual, Customer Service, Service, Skills, Sales, Retail, Banking
-
HR Enablement Contact Center Manager
3 weeks ago
Buffalo, New York, United States Delaware North Gaming Full timeThe Opportunity Delaware North is hiring an HR Enablement Contact Center Manager to join our Buffalo, New York team. As an HR Enablement Contact Center Manager, you will partner with the Delaware North HR community to implement solutions that enhance team member engagement and positive relationships throughout the Delaware North enterprise. In this role, you...
-
Contact Center Specialist
3 weeks ago
Buffalo, United States Northwest Bank Full timeDescription Thank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants...
-
Patient Care Representative
2 weeks ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitlePatient Care Representative IILocationBuffalo, NYHire TypeTemp-To-HireHourly$18.50/hourWork ModelOnsiteContact Phone(716)-256-1254Contact Emailklubberts@imaginestaffing.net Nature & Scope:Positional Overview Are you passionate about making a meaningful impact in people's lives? Are you a compassionate...
-
Patient Care Representative
4 weeks ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitlePatient Care Representative IILocationBuffalo, NYHire TypeTemp-To-HireHourly$18.50/hourWork ModelOnsiteContact Phone(716)-256-1254Contact Emailklubberts@imaginestaffing.net Nature & Scope:Positional Overview Are you passionate about making a meaningful impact in people's lives? Are you a compassionate...
-
Patient Care Representative
2 weeks ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitlePatient Care Representative IILocationBuffalo, NYHire TypeTemp-To-HireHourly$18.50/hourWork ModelOnsiteContact Phone(716)-256-1254Contact Emailklubberts@imaginestaffing.net Nature & Scope:Positional Overview Are you passionate about making a meaningful impact in people's lives? Are you a compassionate...
-
Contact Center Talent Community
4 weeks ago
Buffalo, United States Northwest Bank Full timeThank you for your interest in employment at Northwest Bank! Submitting an application to this Talent Community allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also...
-
Member Service Representative
2 weeks ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitleMember Service RepresentativeLocationBuffalo, NYHire TypeContingent Hourly$18Work ModelOnsiteContact Phone(716) 256-1281Contact Emailadigiacomo@imaginestaffing.net Nature & Scope:Positional OverviewAre you passionate about delivering exceptional customer service? Our client is seeking a dynamic and dedicated...
-
Member Service Representative
1 month ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitleMember Service RepresentativeLocationBuffalo, NYHire TypeContingent Hourly$18Work ModelOnsiteContact Phone(716) 256-1281Contact Emailadigiacomo@imaginestaffing.net Nature & Scope:Positional OverviewAre you passionate about delivering exceptional customer service? Our client is seeking a dynamic and dedicated...
-
Patient Care Representative II
2 weeks ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitlePatient Care Representative IILocationBuffalo, NYHire TypeContingentHourly$20.00 - $21.00Work ModelOnsiteContact Phone(716)-256-1254 Contact Emailklubberts@imaginestaffing.net Nature & Scope:Positional Overview Are you passionate about making a meaningful impact in people's lives? Are you a...
-
Patient Care Representative II
4 weeks ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitlePatient Care Representative IILocationBuffalo, NYHire TypeContingentHourly$20.00 - $21.00Work ModelOnsiteContact Phone(716)-256-1254 Contact Emailklubberts@imaginestaffing.net Nature & Scope:Positional Overview Are you passionate about making a meaningful impact in people's lives? Are you a...
-
Patient Care Representative II
2 weeks ago
Buffalo, United States Imagine Staffing Technology Full timeJob DescriptionJob DescriptionJob ProfileJob TitlePatient Care Representative IILocationBuffalo, NYHire TypeContingentHourly$20.00 - $21.00Work ModelOnsiteContact Phone(716)-256-1254 Contact Emailklubberts@imaginestaffing.net Nature & Scope:Positional Overview Are you passionate about making a meaningful impact in people's lives? Are you a...
-
Buffalo, United States M&T Bank Full timeResponsible for leading significant process improvement projects and initiatives related to employee experience and customer experience at the contact center.. Uses agile principles and tools from Six Sigma, LEAN, Project Management and Change Manage Continuous Improvement, Customer Service, Manager, Customer Experience, Project Management, Continuous,...
-
Account Representative
2 weeks ago
Buffalo Grove, United States MNJ Technologies Full time**Account Representative** **Buffalo Grove, IL** **Position Purpose**: As an Account Representative, you will play a crucial role in generating sales for the company by engaging potential customers through various channels to build and maintain long term relationships. The role of an inside sales representative demands strong communication skills,...
-
Patient Service Representative
4 weeks ago
Buffalo, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
2 weeks ago
Buffalo, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Market Development Representative
24 hours ago
Buffalo, United States Sazerac Company, Inc. Full timeThe Market Development Representative will be responsible for achieving volume and distribution goals for our Brands across Sazerac's portfolio. This role will build brands, maximize distribution and be the main point of contact for both on premise ( Development, Representative, County, Sales, Manufacturing
-
Account Customer Service Representative
3 days ago
Buffalo, United States Proampac Holdings Inc. Full timeDescriptionDo you have an extensive Account Customer Service Representative background with managing customer accounts and giving great service? This may be the role for you! This role serves as the central point of contact between our external customers and our manufacturing team for all order entry and order management-related activities. This is an...
