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Member Service Representative

4 months ago

Buffalo, United States Imagine Staffing Technology Full time
Job DescriptionJob DescriptionJob ProfileJob TitleMember Service RepresentativeLocationBuffalo, NYHire TypeContingent Hourly$18Work ModelOnsiteContact Phone(716) 256-1281Contact Emailadigiacomo@imaginestaffing.net Nature & Scope:Positional Overview
Are you passionate about delivering exceptional customer service? Our client is seeking a dynamic and dedicated Member Service Representative to join their team As a member of their customer service team, you'll have the opportunity to engage with their valued members, assist with inquiries, and ensure each interaction is positive and efficient. They offer a supportive work environment, opportunities for growth and development. If you thrive in a fast-paced, customer-centric role and are committed to making a difference for our members, we encourage you to apply Role & Responsibility:Tasks That Will Lead To Your Success
  • Greet and welcome members and visitors to the credit union in a courteous and professional manner. Provide prompt, efficient and accurate service to the members – both in person and remotely.
  • Respond to email or other electronic request submitted by members.
  • Respond to member request, problems and complains and/or direct them to the appropriate person for specific information and assistance.
  • Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information to establish their membership.
  • Research accounts for discrepancies as required.
  • Assist members in balancing their accounts and with their proper completion of payroll deduction and/or direct deposit forms.
  • May be required to perform some duties of loan clerk which may include tracking of insurances, liens, etc.
  • Perform other duties as necessary or requested
Skills & Experience:Qualifications That Will Help You Thrive
  • High School Diploma or GED
  • Great communication skills
  • Understanding of all credit union products and services and the ability to present and explain those products to members.
  • Cash Experience
  • Knowledge of endorsements and negotiable instruments